Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(1,922 Reviews)
Rating breakdown 1,922 reviews
5 Stars
1,683
4 Stars
183
3 Stars
32
2 Stars
10
1 Star
14
92%of customers recommend this product.
(
72 out of
78)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
S24 ultra 512 gb is Amazing premium smartphone
on January 31, 2024
Posted by: SandyUltra
[This review was collected as part of a promotion.] This phone has lots of amazing enhanced features which are very useful in the current market where other phones still lag behind.
Overall a great beast for 2024
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth and with even more functionality
on February 9, 2024
Posted by: Mariel
[This review was collected as part of a promotion.] I use my Galaxy for EVERYTHING! I record video, take/edit pictures, journal on notes, to do lists, video conference. Have all my recipes. All my lights at home are controlled by my phone. I take Italian lessons on my phone. My galaxy is my galaxy!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
There is a little problem. The Espen does not work
on February 23, 2024
Posted by: cocoda
[This review was collected as part of a promotion.] I can't touch it well. The S Pen only touches half.
Value
1
Response from Samsung USBy Social Commerce, February 26, 2024
Salutations Cocoda,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are a few different external factors that can interfere with the S Pen's function. Some things that can prevent your screen from recognizing your S Pen are third-party cases or covers, issues with app compatibility, outdated software, and where you are interacting on the phone's screen. Check out, "S Pen is not recognized by Galaxy phone or tablet" for some simple troubleshooting steps to help resolve what you may be experiencing with your S Pen. I have also linked an article titled, "Change the S Pen settings on your Galaxy device" that may help assist you with what you may be experiencing with your S Pen. If you would like any additional assistance or if you have any questions for us after reviewing the provided resources, let us know by reaching out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001457/
https://www.samsung.com/us/support/answer/ANS00077673/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are a few different external factors that can interfere with the S Pen's function. Some things that can prevent your screen from recognizing your S Pen are third-party cases or covers, issues with app compatibility, outdated software, and where you are interacting on the phone's screen. Check out, "S Pen is not recognized by Galaxy phone or tablet" for some simple troubleshooting steps to help resolve what you may be experiencing with your S Pen. I have also linked an article titled, "Change the S Pen settings on your Galaxy device" that may help assist you with what you may be experiencing with your S Pen. If you would like any additional assistance or if you have any questions for us after reviewing the provided resources, let us know by reaching out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001457/
https://www.samsung.com/us/support/answer/ANS00077673/
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on March 29, 2024
Posted by: Jazbo
from Atlanta
Expertise:Intermediate
Do not buy!!!! Keeps throwing ads and can't remove them.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, March 29, 2024
Hi there Jazbo,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Ads can be really intrusive, especially when they keep popping up on your screen. In most cases, if not all, pop-up ads are caused by a third-party app you recently installed. It is time to get rid of these pop-up invaders and get your phone - and peace of mind - back. Pop-up ads have nothing to do with the phone itself. They are caused by third-party apps installed on your phone. Ads are a way for app developers to make money, and the more ads that are displayed, the more money the developer makes. This is why some of them are so persistent. You can get rid of pesky ads in a few steps. Take a moment to review, "Get rid of pop-up ads on your Galaxy phone" when you have some free time to help resolve what you have describe to be experiencing with your new device. Let us know if you would like further assistance afterwards by contacting Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00084982/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Ads can be really intrusive, especially when they keep popping up on your screen. In most cases, if not all, pop-up ads are caused by a third-party app you recently installed. It is time to get rid of these pop-up invaders and get your phone - and peace of mind - back. Pop-up ads have nothing to do with the phone itself. They are caused by third-party apps installed on your phone. Ads are a way for app developers to make money, and the more ads that are displayed, the more money the developer makes. This is why some of them are so persistent. You can get rid of pesky ads in a few steps. Take a moment to review, "Get rid of pop-up ads on your Galaxy phone" when you have some free time to help resolve what you have describe to be experiencing with your new device. Let us know if you would like further assistance afterwards by contacting Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00084982/
Written by a customer while visiting Samsung US
Customer Rating
2
BIG WASTE OF MONEY. HUGE DISSAPPOINT
on February 15, 2024
Posted by: PEACECHIC
[This review was collected as part of a promotion.] I am immensely disappointed in my new extremely costly 1T S24 Ultra. The display is beyond lackluster and disappointing!! Also, the network connections are unstable and in short my upgrade is actually a downgrade. I also still have my 5 year old note 10 plus 512 Gb and I am thankful beyond words that I did not make the mistake of using it as a trade in. I am actually using both phones now and prefer my already paid for Note 10 plus.
I see zero positive change with network connectivity despite the fact that this is a new 5G phone and my 10 plus is only 4G.
This should be illegal to hype up a product a d get people to invest a huge sum of money especially for those like myself who live solely on our social security income when in reality the product does not live up to customers expectations based on Samsung marketing. Frankly I want a refund or a replacement SAMSUNG, PLEASE HELP!
I see zero positive change with network connectivity despite the fact that this is a new 5G phone and my 10 plus is only 4G.
This should be illegal to hype up a product a d get people to invest a huge sum of money especially for those like myself who live solely on our social security income when in reality the product does not live up to customers expectations based on Samsung marketing. Frankly I want a refund or a replacement SAMSUNG, PLEASE HELP!
Value
2
Response from Samsung USBy Social Commerce, February 16, 2024
Hi there Peacechic,
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Take a look at, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you may be experiencing with your mobile connection on your device. If you would like further assistance after reviewing the provided resource, feel free to contact Samsung Support. Thank you for being a faithful Samsung customer.
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Take a look at, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you may be experiencing with your mobile connection on your device. If you would like further assistance after reviewing the provided resource, feel free to contact Samsung Support. Thank you for being a faithful Samsung customer.
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US
Customer Rating
4
I wish it had some cool features that iPhones have
on February 14, 2024
Posted by: Raincity
[This review was collected as part of a promotion.] I use it for every day use, streaming videos, games, and the camera.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!!!
on January 31, 2024
Posted by: HappyUser777
[This review was collected as part of a promotion.] Great phone with amazing cameras! Super fast never bogs down and screen is very visible even in bright day light!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's great.
on January 31, 2024
Posted by: Mastang
[This review was collected as part of a promotion.] Only have had ot for a few hours an I am impressed.
Value
5
Written by a customer while visiting Samsung US