Customer reviews from philips.com
Philips Avent Glass Baby Bottles with Response Nipples (Medium Flow, Flow 3), 8oz, 4-pack, SCY913/04 - Natural
Average customer rating
4.3
(351 Reviews)
Rating breakdown 351 reviews
5 Stars
210
4 Stars
96
3 Stars
18
2 Stars
10
1 Star
17
83%of customers recommend this product.
(
99 out of
119)
Customer Reviews for Philips Avent Glass Baby Bottles with Response Nipples (Medium Flow, Flow 3), 8oz, 4-pack, SCY913/04 - Natural
Customer Rating
1
Leak terribly
on August 13, 2024
Posted by: Covered in milk
from Michigan
Gender:Female
The lids leak constantly. I can’t tell you got often they’ve leaked on my baby and we’ve had to change her clothes. Not ideal ever, especially in the middle of the night. I like the natural response nipple but Avent really needs to improve their design to stop the lid from leaking. I noticed a lot of others have the same complaint.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, August 13, 2024
Hello there,
Thank you for your review. We are sorry to hear that your Philips Avent Glass Natural Response Baby Bottle is leaking.
We would like to inform you that incorrect assembly is the cause of leakage in 50% of cases. Please ensure that the nipple is properly inserted through the screw ring and is securely tightened on the bottle without being overtightened. Wet glass bottles can be particularly difficult to close as they may slip. Therefore, it is best to dry the bottle before closing it.
If these tips do not help or if you need further assistance, please reach out to us via social media. We are available on Facebook (@Philips) and X (@PhilipsCare). If you do not use social media, you can also contact us through our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for your review. We are sorry to hear that your Philips Avent Glass Natural Response Baby Bottle is leaking.
We would like to inform you that incorrect assembly is the cause of leakage in 50% of cases. Please ensure that the nipple is properly inserted through the screw ring and is securely tightened on the bottle without being overtightened. Wet glass bottles can be particularly difficult to close as they may slip. Therefore, it is best to dry the bottle before closing it.
If these tips do not help or if you need further assistance, please reach out to us via social media. We are available on Facebook (@Philips) and X (@PhilipsCare). If you do not use social media, you can also contact us through our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
The Plastic Fasteners
on November 13, 2024
Posted by: RB1414
from Providence
Gender:Male
The plastic fasteners, holding the nipple, do not lock in place after a couple washes. We use a baby brezza to clean and sanitize our bottles. We do not use the dishwasher or boiling water but Philips’ plastic fasteners are so cheap they must warp during the brezza wash. Even though there are some benefits to using these bottles, they become unusable once the fastener no longer works. Don’t waste your money. They don’t even offer replacement fasteners, have to buy all new sets. You just end up with a bunch of extra glass bottles and nipples. You must wash the fasteners each time because of bacteria babies carry. Philips will never be a good or great company, just average because they dabble in everything from toothbrushes to lights…
No, I would not recommend this to a friend.
Response from philips.comBy Ourania Gianni, Philips Consumer Care, January 10, 2025
Hi,
Thank you for letting us know about your experience with our products and we are so sorry to hear about the issues that came up.We would love to help find a way to assist and resolve this matter succesfully.
Please feel free to contact us via social media. We're on [Facebook](https://www.facebook.com/Philips), [Instagram](https://www.instagram.com/Philips), and [X](https://twitter.com/PhilipsCare).
Not on social media? No problem. You can also contact us through our [Support Page](https://www.philips.co.in/c-w/support-home/support-contact-page).
Hope to talk to you soon!
Best regards.
Philips Consumer Care
Thank you for letting us know about your experience with our products and we are so sorry to hear about the issues that came up.We would love to help find a way to assist and resolve this matter succesfully.
Please feel free to contact us via social media. We're on [Facebook](https://www.facebook.com/Philips), [Instagram](https://www.instagram.com/Philips), and [X](https://twitter.com/PhilipsCare).
Not on social media? No problem. You can also contact us through our [Support Page](https://www.philips.co.in/c-w/support-home/support-contact-page).
Hope to talk to you soon!
Best regards.
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: K soup
from Florida
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] These bottles leak, you never know when they will do it. I check the bottle with a tilt test before feeding baby yet they leak my hard earned milk all over baby. Actually this morning they wasted 2 of 5 ounces on baby instead on in baby. I hate these bottles. If you have any updates to this issue I’d love to hear about it
No, I would not recommend this to a friend.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, January 29, 2025
Hello!
We understand how upsetting it must be to lose milk this way, and we want to help.
Please ensure the bottle and nipple are assembled correctly. Sometimes, misalignment can cause leaks. If you’d like further assistance, our team is here to support you with any questions or issues you might have.
Thank you for sharing your experience. Your satisfaction is important to us, and we’re dedicated to resolving this for you.
We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
We understand how upsetting it must be to lose milk this way, and we want to help.
Please ensure the bottle and nipple are assembled correctly. Sometimes, misalignment can cause leaks. If you’d like further assistance, our team is here to support you with any questions or issues you might have.
Thank you for sharing your experience. Your satisfaction is important to us, and we’re dedicated to resolving this for you.
We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
No shatterproof?
on January 30, 2025
Posted by: Kay3456
from Sahuarita, AZ
Gender:Female
Not shatterproof. Ive been using the bottle for over a year now I was glad to see additional nipples such as the sippy and straw tips. Last night my son dropped it and it completely shattered the glass shards even cut him. I would like to still recommend and use this product but I would like to see a silicone cover to protect from shattering. Also I would praise that they were shatter proof because there has been countless times where I drop it even on pavement and it never shattered, so I'm not sure if maybe the glass gets worn out or what happened to its durability because it wasn’t a hard drop at all and it just went into a pieces.
I would recommend this to a friend!
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, February 1, 2025
Hi,
Thank you for bringing this to our attention, and we are sorry to hear about your experience with the bottle shattering. Your son’s safety and well-being are our top priorities, and we apologize for the distress this has caused.
We value your suggestion regarding the silicone cover to protect the bottle from shattering and will pass this feedback on to our product development team. It’s important for us to understand why the glass broke despite previous durability, and we would appreciate the opportunity to investigate further.
Please contact us directly to discuss this issue in more detail and to explore options for replacing your bottle. You can reach us via social media on Facebook (facebook.com/Philips), Instagram (instagram.com/Philips), or X (twitter.com/PhilipsCare), or through our Support Page (usa.philips.com/c-w/support-home/support-contact-page). Your feedback and experience will help us prioritize and address your concern promptly.
We appreciate your feedback and hope to assist you in resolving this matter.
Best regards,
Philips Consumer Care
Thank you for bringing this to our attention, and we are sorry to hear about your experience with the bottle shattering. Your son’s safety and well-being are our top priorities, and we apologize for the distress this has caused.
We value your suggestion regarding the silicone cover to protect the bottle from shattering and will pass this feedback on to our product development team. It’s important for us to understand why the glass broke despite previous durability, and we would appreciate the opportunity to investigate further.
Please contact us directly to discuss this issue in more detail and to explore options for replacing your bottle. You can reach us via social media on Facebook (facebook.com/Philips), Instagram (instagram.com/Philips), or X (twitter.com/PhilipsCare), or through our Support Page (usa.philips.com/c-w/support-home/support-contact-page). Your feedback and experience will help us prioritize and address your concern promptly.
We appreciate your feedback and hope to assist you in resolving this matter.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
on February 6, 2025
Posted by: Chizi
Gender:Female
I got this product for my baby shower. We have used it for the past 2 months. My husband made a bottle for my daughter the bottom of the bottle came off. The bottle didn’t shatter or anything. The bottom just broke off. I have all the pictures. I’m not sure how this can happen.
No, I would not recommend this to a friend.
Response from philips.comBy Ourania Gianni, Philips Consumer Care, February 8, 2025
Hi,
Thank you for bringing this to our attention, it must have been a great gift and it is so sad to see this happen. We take the quality of our products and especially the safety of our customers very seriously and we are glad that the bottle did not shatter or injure anyone. One reason that might have happened is the sudden change of the glass temperature. However, we would like to look into it for you and find a way to resolve this issue.
Please contact us through social media. We're on [Facebook](https://www.facebook.com/Philips), [Instagram](https://www.instagram.com/Philips) and [X](https://twitter.com/PhilipsCare).
Not on social media? No problem. You can also contact us through our [Support Page](https://www.philips.co.in/c-w/support-home/support-contact-page).
Hope to talk to you soon!
Best regards.
Philips Consumer Care
Thank you for bringing this to our attention, it must have been a great gift and it is so sad to see this happen. We take the quality of our products and especially the safety of our customers very seriously and we are glad that the bottle did not shatter or injure anyone. One reason that might have happened is the sudden change of the glass temperature. However, we would like to look into it for you and find a way to resolve this issue.
Please contact us through social media. We're on [Facebook](https://www.facebook.com/Philips), [Instagram](https://www.instagram.com/Philips) and [X](https://twitter.com/PhilipsCare).
Not on social media? No problem. You can also contact us through our [Support Page](https://www.philips.co.in/c-w/support-home/support-contact-page).
Hope to talk to you soon!
Best regards.
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
Leaky libs
on March 13, 2025
Posted by: Irely
Gender:Female
Probably one of the worst bottles I’ve ever used the lids leak. I wasted ounces of breastmilk because of the leaking lids. Very annoying.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, March 15, 2025
Hi Irely,
Thank you for sharing your feedback regarding the Philips Avent Baby Bottles.
We are very sorry to hear that the lids leak and that you are disappointed with the overall quality of this product. We take your feedback seriously and want to address your concerns.
Please reach out to our customer support team so we can assist you with troubleshooting the issue or explore other solutions to ensure you have a satisfactory experience with our products.
You can contact us via social media on Facebook, Instagram @PhilipsAvent, or X/Twitter @PhilipsCare, or through our Philips Support Page. Please provide your purchase details and a description of the issue when you reach out.
Your satisfaction is very important to us, and we are committed to ensuring you have a positive experience with Philips products.
Best regards,
Philips Consumer Care
Thank you for sharing your feedback regarding the Philips Avent Baby Bottles.
We are very sorry to hear that the lids leak and that you are disappointed with the overall quality of this product. We take your feedback seriously and want to address your concerns.
Please reach out to our customer support team so we can assist you with troubleshooting the issue or explore other solutions to ensure you have a satisfactory experience with our products.
You can contact us via social media on Facebook, Instagram @PhilipsAvent, or X/Twitter @PhilipsCare, or through our Philips Support Page. Please provide your purchase details and a description of the issue when you reach out.
Your satisfaction is very important to us, and we are committed to ensuring you have a positive experience with Philips products.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Worst bottle
on April 6, 2025
Posted by: Sanaz
The worst bottle ever! The lead hardly opens by hand and the nipple is so hard for newborn to suck! Most of the time baby gets tired instead of getting fed
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, April 10, 2025
Hi there,
We’re truly sorry to hear about the experience you've had with our product and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook (https://philips.to/fb247), Instagram (https://www.instagram.com/philips) and Twitter (https://philips.to/tw247). Your questions and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
We’re truly sorry to hear about the experience you've had with our product and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook (https://philips.to/fb247), Instagram (https://www.instagram.com/philips) and Twitter (https://philips.to/tw247). Your questions and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
Okay
on June 3, 2025
Posted by: FtmMom
from Washington
Gender:Female
I like that there is a glass option and it sort of fits on my pump. I really dislike that it causes gas in my baby and I really hate that the cap is so easy to come off. It barely screws on, with the simplest of nudges it can come off and spill
No, I would not recommend this to a friend.
Response from philips.comBy Georgios Mariolis, Philips Consumer Care, June 3, 2025
Hey,
Thank you for bringing this to our attention. We're regretful to hear that our product is not working effectively for you.
We’d like to understand what's causing this issue and help you find an "anti-colic" solution. Please reach out to us on Facebook, Instagram, or X @Philips. If social media isn't convenient for you, you can also contact us through the Philips support page.
We look forward to resolving this issue for you.
Best regards,
Philips Consumer Care
Thank you for bringing this to our attention. We're regretful to hear that our product is not working effectively for you.
We’d like to understand what's causing this issue and help you find an "anti-colic" solution. Please reach out to us on Facebook, Instagram, or X @Philips. If social media isn't convenient for you, you can also contact us through the Philips support page.
We look forward to resolving this issue for you.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com