Customer reviews from jbl.com
JBL - Refurbished Excellent - Charge 6 Portable Wireless Speaker - 2025 - Black
Average customer rating
4.4
(224 Reviews)
Rating breakdown 224 reviews
5 Stars
165
4 Stars
19
3 Stars
19
2 Stars
9
1 Star
12
100%of customers recommend this product.
(
24 out of
24)
Customer Reviews for JBL - Refurbished Excellent - Charge 6 Portable Wireless Speaker - 2025 - Black
Customer Rating
1
Make including charger cords mandatory again
on May 22, 2026
Posted by: Anomaly6929
Bought today and doesn’t include a charger cable, I don’t have a spare so I now have to go fork out more money after saving for a couple weeks to afford the speaker. Will be the last jbl product I ever buy.
Response from jbl.comBy Customer Support, May 23, 2026
Thank you for your inquiry on our JBL Charge 6. Our decision not to include a USB Type-C cable is because it is commonly available on most households and helps keep the price of the speaker friendly to our customers. With that in mind, we invite you to contact our customer support for further assistance regarding the charging cable.
Written by a customer while visiting jbl.com
Customer Rating
5
Best speaker I’ve ever owned!!!
on May 22, 2026
Posted by: Mikey_P
from San Diego, CA
This is by far the best Bluetooth speaker I’ve ever owned! I’ve had a lot of different UE speakers that I thought were great until I got my hands on this beautiful purple Charge 6. Checks all the marks for a Bluetooth speaker. Durability? Check! Portability? Check! Well-made/designed? Check! Battery life? Check! And most importantly…sound quality? Check plus!! I’m absolutely in LOVE with this speaker I really am. I have no idea how JBL is gonna top this with the next addition to the “Charge” series but I can’t wait to find out lol
Written by a customer while visiting jbl.com
Customer Rating
3
Great product! Poor software support w/ pairing
on May 21, 2026
Posted by: Anonymous
Great product as usual JBL! You guys make great speakers! Unfortunately the downfall with these newer JBL products is the connectivity/sync function with older JBL speakers is nonexistent!!! Quite disappointing for a company that maintains a good reputation. If you don’t have 2 JBL speakers with the same sync protocol it seems like you’re out of luck, regardless if you update the firmware or download the app. I expected better from you JBL. To further explain my problem, I have a new charge 6 and I cannot sync it to play with my JBL Boombox 2. It seems it’s not possible whatsoever. Quite frustrating
Response from jbl.comBy Customer Support, May 21, 2026
Thanks for your feedback. We appreciate your input, and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
4
on May 9, 2026
Posted by: Murraybz
The speaker is a great speaker but it is annoying when you would like to charge the speaker and you have a beeping sound. I have read about Salt detection and if the charger port is wet. The part about wet is not bad but the salt part we are on an island and around salt water with air. It had become a very annoying feature as the speak will not charge.
Written by a customer while visiting jbl.com
Customer Rating
5
Powerhouse
on May 9, 2026
Posted by: Momma K
from Indiana
Just received today from my sons for Mother’s Day. Excellent sound, love how powerful this small Bluetooth speaker makes it seem like you’re right in the middle of a concert. It’s amazing how loud it is. I highly recommend to anyone. I will use daily, on vacations, cookouts and much more!!
Written by a customer while visiting jbl.com
Customer Rating
5
The best sound
on May 9, 2026
Posted by: Jackie1234
I love it! The design is spot on and the sound is amazing
The only thing thought I feel as the design can get scratched easily.
The only thing thought I feel as the design can get scratched easily.
Written by a customer while visiting jbl.com
Customer Rating
5
Nice speaker
on May 7, 2026
Posted by: Val123
I’m very pleased with the Charge 6. Really like the feature that it performs as a battery bank for my cell phone. The sound is great, too!
Written by a customer while visiting jbl.com
Customer Rating
3
Is JBL intentionally down grading products?
on May 5, 2026
Posted by: Shiloh
I was happy with my Charge 6 til after I done an update. After the update the volume is not as loud as it was.
Response from jbl.comBy Customer Support, May 5, 2026
Thanks for bringing this to our attention. We recommend adjusting the EQ settings via the JBL Portable app to see if it will fix the volume issue. You might also try connecting the unit to a different device or performing a reset by pressing and holding the Volume (+) and Play buttons simultaneously until the unit powers off. If the issue persists, please reach out to our support team here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com