Customer reviews from jbl.com
JBL - Refurbished Excellent - SoundGear Sense Hybrid Open-Ear headphones with detachable neckband - 2024 - Black
Average customer rating
4
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
29
4 Stars
3
3 Stars
5
2 Stars
1
1 Star
7
100%of customers recommend this product.
(
23 out of
23)
Customer Reviews for JBL - Refurbished Excellent - SoundGear Sense Hybrid Open-Ear headphones with detachable neckband - 2024 - Black
Customer Rating
3
Ok-good for extra pair
on December 17, 2023
Posted by: Melde
from Richmond, VA
[This review was collected as part of a promotion.] I would call this pair mid-range Ear phones. The sound is better than dept store ear buds, however they are not on par with the more expensive headphones- mainly due to sound quality.
The sound is some muffled- not clear bass or voice range.
Strengths - they stay in my ear, and block room /background noise out.
I use them at my desk for work-primary usage.
I will wear them when outdoors- due to they grip around ear 👂 in comfortable way.
The sound is some muffled- not clear bass or voice range.
Strengths - they stay in my ear, and block room /background noise out.
I use them at my desk for work-primary usage.
I will wear them when outdoors- due to they grip around ear 👂 in comfortable way.
I would recommend this to a friend!
Response from jbl.comBy Customer Support, December 19, 2023
Thanks for your feedback. We're here to help. This might be caused by the sonic quality of your source, depending on what you are listening to, EQ Settings, or Source Device. If you're using an EQ, you may try to turn it off, or if not, try turning it on and boosting the bass. Try connecting the earbuds to other source devices. You may also reset it by turning on both earbuds and not charging, tapping two times, and holding the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet to pair them again. If these steps don't work, please contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
JBL Sound Gear Earbuds
on December 14, 2023
Posted by: JackFitz80
from Kendall Park NJ
[This review was collected as part of a promotion.] I received the new JBL Earbuds as a promotional item. They are an over the ear model with the option to connect them with a lightweight plastic bar to hold them more firmly on you head. The buds were very comfortable to wear, they do not fit into the ear canal, they rest on your ear. Takes getting used to if you’re like me and prefer in ear models. The sound quality is exceptional, you need the download the JBL app to your phone to be able to customize the sound settings for bass/treble. Not difficult at all. Battery life is adequate and will vary depending on your use for listening to music or constant phone use. On a scale of 1-10, I would rate these ear buds a solid 9. You could spend more for another brand but I don’t think you’ll find anything close to this quality.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Good Fit.
on December 11, 2023
Posted by: Dan Dan
from Indianapolis, Indiana
[This review was collected as part of a promotion.] The sound quality is great but I wasn’t impressed by the max volume level. I work in a loud environment and these earbuds are not ideal for that. When I use them during exercise, they work really well. They fit around my ear well and stay in place. I really like that they are light weight. I can barely feel them and they don’t cause my ears to hurt. Also, I have not had any problems with the battery life of the earbuds.
I would recommend this to a friend!
Response from jbl.comBy Customer Support, December 12, 2023
We appreciate you taking the time to provide us with your feedback. We understand that the volume of our JBL Soundgear Sense didn't meet your expectations. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team. If you need more help with the unit, feel free to reach out to our customer support. We're here to help.
Written by a customer while visiting jbl.com
Customer Rating
5
Punchy open-ear Earbuds!
on December 9, 2023
Posted by: JonathonF
from New Orleans, LA
[This review was collected as part of a promotion.] For those who do not like the feel of in-ear buds or have tiny ear canals and can't even fit a small earbud in the ear, these are a great choice! The sound quality is superb even without the suction that most earbuds have/need to sound good. Bass is definitely present but if you are only looking for the best and deepest bass, these are not them. That being said, for an open-ear earbud even Drake and Bad Bunny's music sounds good. On the complete opposite side of music, Jazz and Orchestral sound great. Overall you will not be disappointed! These ear-buds come with a running strap that goes behind your head, but even while running, HITT, or weight lifting these earbuds stay on by themselves. These earbuds even have a pivot on them so you can place the speaker exactly over your ear canal! On a packed bus at 50% volume you can still have a conversation and not need to turn your music off, though if you want to the earbuds have a nice touch pad on the whole face of the speaker so you dont have to touch one specific place to change the volume, skip songs, and answer calls. At 90-100% volume you get no distortion and almost drown out those around you talking on a bus, but the whole purpose of these buds is to be able to hear your surroundings so you can't fault them for not being noise canceling. Overall, anyone would be happy with these and you won't get the fatigue of wearing them like in-ear earbuds do and you wont mess up your hair like an overhead headphone would!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
I finally have around the ear audio with QUALITY!!
on December 5, 2023
Posted by: jduun2
from Omaha, NE
[This review was collected as part of a promotion.] I was excited to try these out since I was never a big fan of ear buds. I had always used earphone that were either studio monitor headphone or, when being active, small earphones that hooked around your ears. (WAS JBL reading my mind??) So I now have these around the ear audio buds that are wireless and have AMAZING JBL audio. The drivers are these are quite large and are able to provide plenty of bass without stuffing something into your ear canal - and I truly appreciate that. It has always been one of my biggest gripes with traditional earbuds. But these sit outside of your ear canal and provide the audio quality you expect from JBL. This does allow for ambient sound awareness at all times which is fine for me at all times except when using power equipment. At those time I will continue to use noise cancelling products, but these earphones are a big winner for me!! And really, the amount of bass that is present is exceptional! I don't know how they do it, I'm just glad they did!!
The case is larger than any earbud case I have had before, but that is expected since the ear phones are also larger. I have yet to really even get close to full discharge on either the ear phones or the case. My assumption is that battery life is longer on both since they have more space for batteries. It definitely outlasts my previous since I go to charge out of habit and the status bar glows at me saying "Really?? Give me a workout!!"
These do come with a band that affix the the end of each ear loop and go around the back of your neck. This is a great accessory for extra strenuous activity that might cause the ear phones to dislodge. Just an extra bit of security that I appreciate. And f course, there is a JBL app that you can download that lets you customize the sound of your earphones. In the app, you can pick a predetermine equalizer setting, or adjust to your own liking. You can also change the 'gesture" settings to whatever you are used to, adjust balance, and even set a power off time for the phones.
I really only have two complaints and these are really nitpicky. Neither one affects these ear phones at all. 1) The length of the charging cable provided could be a few inches longer. I don't know if it's just my house, but whenever using a JBL plug, the cases are kind of dangling in air. Just a few more inches would allow it to sit flat on my counter top. 2) The provided band that connects to the ear phones have to travel on their own. There is no way to attach the band to the case when traveling to keep thing together. At the same time, I do not have a better solution for this either, so I don't blame JBL for providing the nice bonus of the head band. Again, neither of these complaints detracts from this fabulous setup and I am extremely pleased with this product!!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Another great sounding JBL‘s THE SOUNDGEAR SENSE!!
on December 3, 2023
Posted by: trfields76
from Tennessee
[This review was collected as part of a promotion.] The JBL SOUNDGEAR SENSE have really amazing sound quality, considering they don’t go into your ear. I was a little apprehensive at first, but after using them for the last couple weeks, they have one me over. The sound quality is really good with all the highs and lows that you would want.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Amazing!
on December 3, 2023
Posted by: b4d27
from Oklahoma City, OK
[This review was collected as part of a promotion.] I was a little apprehensive about a couple of things going into this review. 1) I've never been able to find headphones that hook over the ear to be comfortable for more than about 3 minutes. 2) Open air designs like this are notoriously lacking in depth of sound, i.e. "meh" mids and absent bass. Well, I can say without hesitation, that JBL has destroyed those concerns with the SoundGear Sense. These things sound absolutely fantastic! Well defined and open/airy across the entire frequency spectrum at all volume levels, all while being able to maintain connection and awareness with the outside world. I've worn them at work a few times for basically a full 8 hour day, without charging (pausing to have conversations here and there, of course) and they still have about 30% battery life remaining. Putting them in the charging case to return to 100% charge pulls the case down by only about 20-30%, and recharging the case from a low of about 20% only took a couple of hours, so I can't currently envision a situation where battery life would be a significant issue. Back to the comfort aspect, as previously stated, wearing for an 8 hour work day wasn't a problem at all, just tap the right bud to pause when you need to talk to someone, and you're good to go. And, not only are they comfortable, they're secure, I could do my best Keith Moon impersonation behind a drum kit, and they're not going anywhere. The app is very solid, as well. Making equalizer changes actually has proper results, and the battery level information seems solid. I'd say they knocked it out of the park with this one, well done, JBL!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Comfortable and Great Sound!
on December 1, 2023
Posted by: Kevin1015
from Sag Harbor, NY
[This review was collected as part of a promotion.] These are another great pair of headphones from JBL! The sound is of great quality for anything I used them for from music, podcasts, and phone calls. Using them for calls is great because I can have a clear, crisp conversation with my hands-free. However, perhaps the best feature of these headphones is how comfortable they are. I love the open ear design of these. Sometimes when I have headphones in too long they start to hurt my ears, but that is not the case with these since they do not actually stick into your ears. I wore them for almost my entire 8 hour-work day without any discomfort. The over ear design also makes them very versatile headphones. They have been great for workouts and walks without having to constantly adjust as is the case with many other headphones. On top of all that, the battery life is superb! To summarize, the great sound quality, unbeatable comfort, ability to use these headphones for any activity, and long battery life makes these a truly elite pair of headphones!
I would recommend this to a friend!
Written by a customer while visiting jbl.com