Customer reviews from jbl.com
JBL - Refurbished Excellent - SoundGear Sense Hybrid Open-Ear headphones with detachable neckband - 2024 - Black
Average customer rating
4
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
29
4 Stars
3
3 Stars
5
2 Stars
1
1 Star
7
100%of customers recommend this product.
(
23 out of
23)
Customer Reviews for JBL - Refurbished Excellent - SoundGear Sense Hybrid Open-Ear headphones with detachable neckband - 2024 - Black
Customer Rating
1
Too many issues to overlook
on September 13, 2026
Posted by: Grolpesh
from Kannapolis
They sound amazing, I'll give them that. However, there are 2 major issues which have turned me away from these earbuds, the first being the charging case. After about 6 months or so at least one of the charging pins in the case will get stuck and stop charging that earbud. It gets worse and worse until you can no longer charge the earbud making them effectively useless. Its a known problem, I have had 3 sets of these and they all do the same. The other issue is the touch controls. It sounds like a good idea until you try using them while working, or on a hot sunny day. Go to wipe sweat off your forehead and your shoulder cuts the music off when it slightly touches the earbud, or it turns the volume up. Super annoying. I will not be replacing the junk set I have with another JBL product
Response from jbl.comBy Customer Support, September 13, 2026
Thank you for bringing this to our attention. Please feel free to contact JBL Customer Support so we can explore other available options to resolve the issue with your JBL Soundgear Sense and assist you further with your concern. https://support.jbl.com/
Written by a customer while visiting jbl.com
Customer Rating
1
Charging prongs low quality
on August 24, 2026
Posted by: Low quality
Received as a Christmas gift. One of the charging prongs for the left earbud was stuck down in the charging case after about 3 months of use. I was able to pick at it with a small utensil and get it to work about 50% of the time, but after 8 months of ownership, it’s completely stuck down, unable to charge the earbud, rendering it worthless.
Response from jbl.comBy Customer Support, August 27, 2026
Thank you for letting us know about the issue. We'd be more than happy to help you. Please contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
Great
on August 18, 2026
Posted by: Catalina42
Bought them în february 2025 and they are working very good. Had the black version. Baterry still good, had some touble woth the chargher contact but i cleaned it with alcohol and now its fine. The only thing is when its windy i have to cover the device because the caller cant hear me well.
Written by a customer while visiting jbl.com
Customer Rating
1
Not charging
on August 9, 2026
Posted by: Bugs2612
from Cape Town
Never charged properly since i bought it. The case connectors and earbud connectors are terrible. Every time i want to use them, one of the buds are flat
Written by a customer while visiting jbl.com
Customer Rating
2
Worked Great Until They Didn't
on June 29, 2026
Posted by: stewman
from Dallas, Texas
I got these earbuds as a gift, and they worked okay for 4 months until the charging case pins wouldn't pop up to charge the earbuds. Then, eventually, after finagling with them the connector pieces would pop up. However, one of the charging connectors broke off the case and now it won't charge my left earbud. For the price, you'd think they would be better. Not even half a year into using them and they're broken and I can't use them.
Response from jbl.comBy Customer Support, July 3, 2026
We appreciate your feedback. Our JBL Soundgear Sense are designed with spring-loaded charging pins engineered to reliably handle daily docking and charging. While wear on these specific components is highly unusual due to our strict quality and durability testing, unexpected hardware issues can occasionally arise.
Because we stand behind the durability of our products, these earbuds are fully covered by a one-year manufacturer's warranty. Since you have only used them for four months, this issue falls well within your coverage period. Please contact us directly so we can help you file a warranty claim and get this resolved.
Because we stand behind the durability of our products, these earbuds are fully covered by a one-year manufacturer's warranty. Since you have only used them for four months, this issue falls well within your coverage period. Please contact us directly so we can help you file a warranty claim and get this resolved.
Written by a customer while visiting jbl.com
Customer Rating
1
Disappointing experience
on March 24, 2026
Posted by: Jay02
from Florida
I wanted to like JBL, but this was a disappointing first experience. I purchased the Soundgear Sense expecting a standard two-ear device. When one earpiece needed replacement, I was told the product is still being sold, but the individual left earpiece is “no longer available.” That leaves me with a half-working product and no real way to fix it.
The only solution offered was a discount to buy an entirely new unit, which doesn’t sit right when the issue is a basic replacement part.
At the end of the day, I support companies that stand behind their products, and this didn’t feel like that.
Written by a customer while visiting jbl.com
Customer Rating
1
Sound gear Sense
on February 1, 2026
Posted by: Izzym
I’m an owner of a reflect mini headphones the sound is a lot better including a solid quality. The sound gear sense don’t has the same quality of sound. I’m sorry but I’m not recomen it.
Response from jbl.comBy Customer Support, February 3, 2026
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Soundgear Sense didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
5
Quality all around with clear sound and comfort
on January 24, 2026
Posted by: Fonste
from Corona, Ca
I was looking for ear phones that sat outside my ears. I looked at many pairs and liked the shape of these and how they fit around the ear. They are very comfortable and the audio is very clear. The speakers can swing out to make the piece fit snug and then can be adjusted up or down in 3 levels for comfort. JBL has been known for quality for many years and I am very satisfied with my purchase.
Written by a customer while visiting jbl.com