Customer reviews from jbl.com
JBL - Refurbished Excellent - SoundGear Sense Hybrid Open-Ear headphones with detachable neckband - 2024 - Black
Average customer rating
4
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
29
4 Stars
3
3 Stars
5
2 Stars
1
1 Star
7
100%of customers recommend this product.
(
23 out of
23)
Customer Reviews for JBL - Refurbished Excellent - SoundGear Sense Hybrid Open-Ear headphones with detachable neckband - 2024 - Black
Customer Rating
5
Can't go wrong JBL products. ♡
on June 6, 2025
Posted by: PennyH
from Galveston, TX
I bought this product to use at work. (Limousine, charter buses, etc...)
I am very pleased.
I have a high regard for JBL products and this did not disappoint
User friendly. Quality sound.
And nothing stuck in my ear distorting the sounds that I need to hear.
Way to go once again JBL!.
I am very pleased.
I have a high regard for JBL products and this did not disappoint
User friendly. Quality sound.
And nothing stuck in my ear distorting the sounds that I need to hear.
Way to go once again JBL!.
Written by a customer while visiting jbl.com
Customer Rating
1
Poor app! missed opportunity!
on May 9, 2025
Posted by: Sash19
from Florida
Bought them while back for 150 dollars!they are more like 50 dollar headphones !their app is very poor and basic!while running in winter with hoodie soon as hoodie touches the headphones it beeps and there is no way stopping it even if you choose none from gestures on app or summer if you swear while walking or outside doing yard work !it should have a lock button on app !and yet they didnt somehow think of that!at this price point most other headphones when you take them off and they go to sleep !on this is i believe minimum setting is 30 min!so when you take them off you need to store them in case right away other wise not sure how you really turn them off!overal ok sound quality very poorly designed app !
Response from jbl.comBy Customer Support, May 10, 2025
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Soundgear Sense didn't meet your expectations. We value your feedback in helping us improve and provide an exceptional user experience. We'll make sure to share your feedback with the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
5
on July 27, 2024
Posted by: Prk76
Great comfort and the sound is perfect. Highly recommend.
Written by a customer while visiting jbl.com
Customer Rating
3
Great sound, but doesn’t do it for me.
on July 6, 2024
Posted by: Silver33619
So I bought these to replace some JBL earbuds that were discontinued. I fully went into these knowing that they were not going to function like my beats earbuds. I fully understand that apple has proprietary tech that allows using their hardware easier. Still I was curious about the out of ear design. After 2 months: The sound is great, the interaction is sketchy. So 1st the controls on the buds is not intuitive. I definitely would prefer a tactile button. 2nd, I like to roll around using only 1 bud. If I select the left bud, I have no option on volume reduction or even turning it off. I have to pull the bud out to get away from it (I find this the most frustrating). And the runner up for frustrating is the pairing. It’s not intuitive on apple devices. Perhaps these will coexist better on androids. I paired them with my ipad for temporary use. Then later in the day went into the yard to do some work. Every time I got near the house they connected to my ipad and told me so. So it was a few hours of listening to this. Eventually coming in to unpair them. Now trying to repair is also cumbersome. Overall, coming from the apple ecosystem. I think these were a mistake for me. I much prefer the way apple product seamlessly pair and move from device to device.
Response from jbl.comBy Customer Support, July 8, 2024
Thank you for your feedback. We understand our Soundgear Sense didn't meet your expectations. We'll make sure to forward your feedback to the right department. You can customize and enable advance controls using the JBL Headphones app. Our Soundgear Sense supports multi-point connection that allows you to connect it with two devices at a time. It's possible that your iPad is being detected as the source. We recommend disconnecting your device when not in use. If you need more assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
3
Can't pair to computer
on June 10, 2024
Posted by: Tom R
I can't get device to pair to my laptop which is running Windows 11. You would thing it would be seemless????
Response from jbl.comBy Customer Support, June 10, 2024
Thank you for your inquiry. If you are pairing a new source device, enabling Bluetooth on the device is necessary so that it can discover the product. Find the unit on the Bluetooth list and select it. Test it by playing music. If this does not solve the problem, you will need to do a reset and manually re-pair again. To reset JBL Soundgear Sense. Tap twice on either the left or right earbud, tap again for the third time, then hold for 5 seconds. For further assistance, please contact customer support.
Written by a customer while visiting jbl.com
Customer Rating
3
Something about the battery..
on May 5, 2024
Posted by: TheDude84
Sound quality is pretty good. However I am having an issue with the battery life between the two ear pieces. The left ear piece drains down double the time the right ear piece does.. I just use them to listen to music and they are fully charged when in use. I end up losing the left one 2 hrs in..
Response from jbl.comBy Customer Support, Customer Support, May 6, 2024
Thanks for your feedback. Please know that it's possible that the battery on the left earbud of your JBL Soundgear Sense is losing its capacity. Volume and usage can affect the battery's life. Even if listening at maximum volume to heavy bass music, the battery should last longer than 60% of the published playtime. For further assistance, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Comfy, long-lasting, and easy-to-carry.
on January 11, 2024
Posted by: Ivan cruz
from Anaheim
[This review was collected as part of a promotion.] Since I am mostly working or working out. I need earphones that are comfy, easy-to-carry, and that have a long-lasting battery life. For me, these earphones check the comfy aspect because they go over the ear, with a snug fir, and not directly in your ear which can be uncomfortable. In addition, their box is very easy to carry and can fit in your pocket. Lastly, these earphones have a very long battery life which is amazing since I only have to charge them two times a week max. In the end, these earphones bring so much value to my life since I need them for work and fitness-related purposes.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Open Air Concert
on December 22, 2023
Posted by: dcime
from Long Branch, NJ
[This review was collected as part of a promotion.] These really through me for a loop! I say that because headphones, earbuds, wired or wireless are my, how do I say, my forte'
These feel like an open air concert, similar to open air over the ear headphones of very, very high quality. There is so much to be said but, I will tell you the two best things about these truly wireless JBL SOUNDGEAR SENSE. The way JBL/Harmon engineerd these is completely new to me! Now remember I said headphones are my thing. Ive tried over 100 and kept about 30 pair in my entire collection. The SOUNDGEAR SENSE provide those exciting highs and lush sub bass notes in such a creative way. They are ready to the real world. There is a method to all of these amazing ideas. Its fascinating! These larger ear buds are all there. The comfort is all there. Especially for me, and you for all these reasons. You have the sound quality and fit as a great approach bordering on or actually being bone conducting buds! They dont sit over or in your ear, they transmit so beautifully. Its all there. Everything transmits wirelessly wirhout missing a beat. Thats the second reason. They are perfect for outside activities. Yes, fun in the sun mountain biking while listening to my favorite mix, without artificial ambiant control, its naturally a sweeter sound. Being that these are truly wireless, I can hear whats going on around me just enough to be safe! I can play all day with SOUNGEAR SENSE. The importance of knowing whats going on around you is no joke! So here we have both requests answered. Outstanding audio performance whilst allowing awareness of the surroundings. These never existed and I am honored to use and own them. They are that good! Remember, other people may hear your fav tracks too as the characteristics of the build. Yes, I absolutely love the concept, executed perfectly. I only wish I found them sooner.
These feel like an open air concert, similar to open air over the ear headphones of very, very high quality. There is so much to be said but, I will tell you the two best things about these truly wireless JBL SOUNDGEAR SENSE. The way JBL/Harmon engineerd these is completely new to me! Now remember I said headphones are my thing. Ive tried over 100 and kept about 30 pair in my entire collection. The SOUNDGEAR SENSE provide those exciting highs and lush sub bass notes in such a creative way. They are ready to the real world. There is a method to all of these amazing ideas. Its fascinating! These larger ear buds are all there. The comfort is all there. Especially for me, and you for all these reasons. You have the sound quality and fit as a great approach bordering on or actually being bone conducting buds! They dont sit over or in your ear, they transmit so beautifully. Its all there. Everything transmits wirelessly wirhout missing a beat. Thats the second reason. They are perfect for outside activities. Yes, fun in the sun mountain biking while listening to my favorite mix, without artificial ambiant control, its naturally a sweeter sound. Being that these are truly wireless, I can hear whats going on around me just enough to be safe! I can play all day with SOUNGEAR SENSE. The importance of knowing whats going on around you is no joke! So here we have both requests answered. Outstanding audio performance whilst allowing awareness of the surroundings. These never existed and I am honored to use and own them. They are that good! Remember, other people may hear your fav tracks too as the characteristics of the build. Yes, I absolutely love the concept, executed perfectly. I only wish I found them sooner.
I would recommend this to a friend!
Written by a customer while visiting jbl.com