Customer reviews from jbl.com
JBL - Refurbished Excellent - SoundGear Sense Hybrid Open-Ear headphones with detachable neckband - 2024 - Black
Average customer rating
4
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
29
4 Stars
3
3 Stars
5
2 Stars
1
1 Star
7
100%of customers recommend this product.
(
23 out of
23)
Customer Reviews for JBL - Refurbished Excellent - SoundGear Sense Hybrid Open-Ear headphones with detachable neckband - 2024 - Black
Customer Rating
5
Great Ear Buds
on January 12, 2026
Posted by: jslater
I love these ear buds. I would recommend them to anyone looking for a good pair of ear buds. They sound great and I like that they do not have to into your ears.
Written by a customer while visiting jbl.com
Customer Rating
5
on December 26, 2025
Posted by: Termic
These are the first pair of earbuds I have found that dont hurt my ears and they work awesome
Written by a customer while visiting jbl.com
Customer Rating
5
Comfortability and volume are some great features
on December 15, 2025
Posted by: Bryce79
I bought these cuz normal earbuds don't stay in well. I read reviews about the volume not being loud enough, but I find it great. I love them they are comfortable.
Written by a customer while visiting jbl.com
Customer Rating
5
Good sound quality
on December 10, 2025
Posted by: Nissamc
Love these, I work in restoration and clean, so having these wrap around the ear is good. They are light weight, not an earbud and the sound quality is fantastic. Would suggest these if your highly active.
Written by a customer while visiting jbl.com
Customer Rating
5
Love it!
on October 27, 2025
Posted by: DanaBen
I bought this for my husband, who loves running, and he is very satisfied with it. I ended up buying one more for myself too :) I love it because it doesn’t block my ears completely, yet the sound is still great. We both love this product!
Written by a customer while visiting jbl.com
Customer Rating
5
on October 25, 2025
Posted by: JALVARADO95
I've had JABRAS, which are a top notch earbuds, and Im just saying, these JBL's sound gear, are a combination of earbuds & JBL Live770NC earphones. Have fun with these JBL's and if you don't have them yet, I highly recommend you go get them!!!
Written by a customer while visiting jbl.com
Customer Rating
1
DO NOT BUY
on October 8, 2025
Posted by: Used2loveJBK
from Folsom, ca
DO NOT ORDER. I received these for my birthday December 2024. By May 2025 the left ear bud wouldn’t charge. Went through the hassle it was to get a replacement and here I am again, in October 2025 because neither ear bud will charge. They also constantly connect to my phone even while in the charging case (closed) which drains the battery so when I go to use them when I need them, they’re dead. I train several days a week and need a reliable pair of headphones and these are NOT IT. 0/10 recommend.
Response from jbl.comBy Customer Support, October 8, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact us through this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
A million stars
on June 27, 2025
Posted by: Tscll
from Johnstown ohio
We bought these for my husband for Father's Day. He works construction and is able to listen tousic during the day. The ones that go in his ears hurt after a while. He loves these and says the sound quality is amazing! Very happy with every step from the ordering to delivery to spot on product. JBL is all we ever buy and don't have any reason to stop now.
Written by a customer while visiting jbl.com