Customer reviews from hp.com
HP - DVD-Writer - External - DVDR/RW Support - USB - Black
Average customer rating
4.1
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
11
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
3
67%of customers recommend this product.
(
6 out of
9)
Customer Reviews for HP - DVD-Writer - External - DVDR/RW Support - USB - Black
Posted by: Hanks
Verified Purchase:Yes
Bought this recently as have just replaced my desktop computer to an HP Pavillion and most if not all desktops now don't have cd/dvd drives so really pleased to see that hp make one. Very pleased with it.
Written by a customer while visiting hp.com
Posted by: Michael2
from Woking
Verified Purchase:Yes
Purchased approx 1 month ago, timely delivery and product works fine with no issues
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: The man with no name
Verified Purchase:Yes
A 5 star portable dvd drive
Written by a customer while visiting hp.com
Posted by: Andy 1
Verified Purchase:Yes
I am happy with purchase it’s slim and compact perfect for what I wanted
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Customer Rating
5
excellent
on June 26, 2023
Posted by: Lisa C
brilliant product
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Dave 11
from Hertfordshire
Verified Purchase:Yes
Purchased a new laptop and with it a HP External USB disc drive , which in true HP style was delivered promptly. The laptop so far is fine , but the external drive just will not run smoothly. To return a faulty item to HP it is necessary to first speak to technical support to get a number for the returns process, good luck with that .
So as not to lull you into a bored snooze I'll keep the rest brief , after an hours worth of phone calls desperately seeking tech help from very nice people who could not identify the item from its serial number and being passed three times between the consumer and the business tech teams , who then tell me they don't give tech help for HP accessories ! I ended up speaking to whats called Post Sales where i spoke a very polite and efficient girl who took pity on me after hearing my story and is sending me another drive. Come on HP , make a break from this whole business of keeping customers at a distance after we've spent our money . Getting through to sales to place an order takes a few seconds but after that it can be frustrating trying to find basic help.
So as not to lull you into a bored snooze I'll keep the rest brief , after an hours worth of phone calls desperately seeking tech help from very nice people who could not identify the item from its serial number and being passed three times between the consumer and the business tech teams , who then tell me they don't give tech help for HP accessories ! I ended up speaking to whats called Post Sales where i spoke a very polite and efficient girl who took pity on me after hearing my story and is sending me another drive. Come on HP , make a break from this whole business of keeping customers at a distance after we've spent our money . Getting through to sales to place an order takes a few seconds but after that it can be frustrating trying to find basic help.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: scribeP
from London
Verified Purchase:Yes
Doesn't play DVDs so a waste of money. It may be it needs software but this should be clear in the instructions.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Customer Rating
1
Supplied software Cyberlink would not run
on October 13, 2016
Posted by: Ian
Supplied software Cyberlink would not run
Written by a customer while visiting hp.com