Customer reviews from hp.com
HP - DVD-Writer - External - DVDR/RW Support - USB - Black
Average customer rating
4.1
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
11
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
3
67%of customers recommend this product.
(
6 out of
9)
Customer Reviews for HP - DVD-Writer - External - DVDR/RW Support - USB - Black
Posted by: Dave 11
from Hertfordshire
Verified Purchase:Yes
Purchased a new laptop and with it a HP External USB disc drive , which in true HP style was delivered promptly. The laptop so far is fine , but the external drive just will not run smoothly. To return a faulty item to HP it is necessary to first speak to technical support to get a number for the returns process, good luck with that .
So as not to lull you into a bored snooze I'll keep the rest brief , after an hours worth of phone calls desperately seeking tech help from very nice people who could not identify the item from its serial number and being passed three times between the consumer and the business tech teams , who then tell me they don't give tech help for HP accessories ! I ended up speaking to whats called Post Sales where i spoke a very polite and efficient girl who took pity on me after hearing my story and is sending me another drive. Come on HP , make a break from this whole business of keeping customers at a distance after we've spent our money . Getting through to sales to place an order takes a few seconds but after that it can be frustrating trying to find basic help.
So as not to lull you into a bored snooze I'll keep the rest brief , after an hours worth of phone calls desperately seeking tech help from very nice people who could not identify the item from its serial number and being passed three times between the consumer and the business tech teams , who then tell me they don't give tech help for HP accessories ! I ended up speaking to whats called Post Sales where i spoke a very polite and efficient girl who took pity on me after hearing my story and is sending me another drive. Come on HP , make a break from this whole business of keeping customers at a distance after we've spent our money . Getting through to sales to place an order takes a few seconds but after that it can be frustrating trying to find basic help.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Nova
Verified Purchase:Yes
Compact unit, works well with my Windows 11 Computer. Very satisfied.
Written by a customer while visiting hp.com
Posted by: Sherrie
from Newcastle Upon Tyne
Verified Purchase:Yes
I bought this recently to down load music cds on to a new mp3 player as my iPod had died. It does exactly what it says on the tin. Easy to use and has served its purpose for what I need. I bought it whilst it was on offer so definitely value for money.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: David14
from Hampshire
Verified Purchase:Yes
I purchased this as my new laptop did not have a CD drive in it..
It was so easy to set up and use
It was so easy to set up and use
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Mukesh
Verified Purchase:Yes
It works perfectly and happy with the HP External DVDRW Drive.
Written by a customer while visiting hp.com
Posted by: Vic Puttock
from Portsmouth
Verified Purchase:Yes
Great product it works straight out of the box easy to use with my HP computer
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: mikey
Verified Purchase:Yes
works a treat well worth the money
Written by a customer while visiting hp.com
Posted by: Sunnyboy
Verified Purchase:Yes
Excellent product that enabled me to capture many photographs of earlier holidays that I thought were lost forever.
Written by a customer while visiting hp.com