Customer reviews from apc.com
APC - Br1500ms2 Back-ups Pro 10-outlet/2-usb 1,500-va Battery Back-up And Surge Protector - Black
Average customer rating
4.6
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
30
4 Stars
3
3 Stars
1
2 Stars
0
1 Star
2
93%of customers recommend this product.
(
25 out of
27)
Customer Reviews for APC - Br1500ms2 Back-ups Pro 10-outlet/2-usb 1,500-va Battery Back-up And Surge Protector - Black
Customer Rating
1
Buyer Beware
on January 16, 2024
Posted by: Explosives_Fox
from San Antonio, Texas
I know there are a lot of positive reviews about APC and its products but as a first-timer into the UPS space I'm beyond unimpressed. Not only has the unit failed to switch between battery and wall power fast enough to prevent a sudden computer shutdown during an outage on multiple occasions ( the sole purpose for this product existing), but the quality and design of the product need to seriously be reviewed by APC Engineers. I Purchased this product less than three years ago, and in that time I have gone through three units. My first one shut off during a power outage and refused to turn back on. After being sent a replacement free of charge the second unit was dead on arrival, and after receiving a third unit that powered on I thought all was well. Then less than 10 months later I turned off the unit to relocate it in my apartment, and upon trying to turn it back on it started smoking with a horrible odor and set off the fire alarms. I'm almost certain a capacitor blew (Which is toxic) and means I now will have to put up with a 4th unit in less than 3 years. I want to say I'm just seriously unlucky but I've seen numerous reviews and discussions on other sites about this same issue, and customers going through 2-7 units in the lifespan of one battery (3-4 years). This unit has numerous flaws from mosfets cracking from being at the upper limit of their rating, to capacitors blowing from once again being stressed to their upper limit, to the PCB itself being of poor quality and resembling a "90's hand-soldered PCB" quoting a review on amazon with photos to match. For the (Pro) badge and this being APC's most expensive consumer household product I find this to be a disgrace and a cash grab more than a renowned product meant to have any vital/important equipment attached to it. Its ONLY saving grace is the connected equipment insurance policy that comes with the product, but what's the point of buying this product if it just increases the likelihood of damaging your equipment? I'm likely never returning to APC unless they can get this hot mess express turned around. I honestly suggest just a high-end surge protector and a high-quality PC power supply, while it sucks that your pc will still shut off unexpectedly, at least it greatly decreases your chances of failing and damaging sensitive, well-made electronics.
Cons: Too Expensive, Part Failure, Low Confidence in 24/7 Uptime
No, I would not recommend this to a friend.
Response from apc.comBy APCbySchneider, NAM CCC, January 19, 2024
Thank you for taking the time to review our BR1500MS2 UPS. We are sorry to hear about the issues you have encountered and apologize for any inconvenience it has caused. At Schneider Electric we take customer concerns very seriously and as so, our Quality Engineers monitor the products' performance in the field very closely. At this time, there are no known field issues related to the BR1500MS2 model that have been cascaded to our technical support team. We also assure that our units are being tested before they are released for sales. Please reach us out via chat or phone for better assistance regarding your situation.
Written by a customer while visiting apc.com
Posted by: JJJB
Verified Purchase:Yes
Excellent unit, works as expected. Compact, intuitive. Did not use the software.
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
4
Great except for the battery hookup experience
on October 7, 2023
Posted by: RetroGeek
Verified Purchase:Yes
Overall, like most APC devices, this is a great device. I have a previous model design for this UPS and I love the newer design except for one thing - the battery hookup. Hooking up the battery on the previous design was much easier, now it requires messing with an actual wire which isn't a bad thing in general, but APC made the wire length awkward, too stiff, and with a very weak outer sheath that is surrounded by sharp plastic. Trying to hook up the battery without damaging the wire was an absolute chore I don't wish to do again.
I would recommend this to a friend!
Written by a customer while visiting apc.com
Posted by: Suzie
from Hamilton, mt
Verified Purchase:Yes
Very happy with purchase. Had electrical lighting strike that destroyed my tripplite ups/surge. Really did something to my computer and ethernet communication to my gallil. So this time I got a better one and it's perfect
Pros: Easy to Perform Maintenance, Good Value, High Quality, Good Vendor Support, High Confidence Level in 24/7 Uptime
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
Power Outage and Unsafe Voltage Levels Solved!
on July 4, 2023
Posted by: DantheDad
from FL
I got this APC Back-UPS Pro 1500VA/900W Tower to protect and provide battery backup for all of my office devices during thunderstorms and power outages and it works great! With 10x NEMA 5-15R outlets and USB Type A + C ports I'm able to plug all my devices in including 2 monitors, 2 laptops, 2 bluetooth headsets, wireless keyboard, cable modem, wifi router, and charging cords for cellphones, tablets, etc. And the other day when I did experience a power outage it did keep all the devices in my office up and running until power came back within a few hours. The LCD display also provided the handy battery backup level status I needed and I found it also had a "mute" button to disable the beeping that most units like these send out during outages that was very handy during my last power outage.
With this Back-UPS Pro i'll never have to worry about power outages or unsafe voltage levels effecting any of my powered devices in my office ever again! Thank-you APC! 5 Stars!!
Pros: Easy to Perform Maintenance, Good Value, High Quality, High Confidence Level in 24/7 Uptime
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
Works Great!
on June 28, 2023
Posted by: dlathem
[This review was collected as part of a promotion.] I work in IT and work from home 100% of the time. I got this to power my equipment and it's been working fantastic. The USB port on the front is an added bonus and super convenient to keep my phone charged during the day. You can't go wrong with APC.
Pros: Good Value, High Quality, High Confidence Level in 24/7 Uptime
Written by a customer while visiting apc.com
Customer Rating
5
Awesome product
on June 26, 2023
Posted by: adamzzz
[This review was collected as part of a promotion.] This thing is a powerhouse and works extremely well. It has all the outlets you could need and does a great job persisting power supplies during outages with no downtime. The LCD screen is a really nice touch.
Written by a customer while visiting apc.com
Customer Rating
5
Amazing!
on June 22, 2023
Posted by: Kgozur3
from Pittsburgh, PA
I am a huge tech person in need of this. So when I came across it I had to get it. This backup is a lifesaver for my computers during power outages. I no longer have to worry about losing my work or my computer frying. This gives my more than enough time to save and shut down. I highly recommend.
Pros: Energy Efficient, Good Value
I would recommend this to a friend!
Written by a customer while visiting apc.com