Customer reviews from Western Digital
Western Digital - WD 1TB Elements Portable Storage USB 3.0 Model WDBUZG0010BBK-WESN - Black
Average customer rating
2.5
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
17
4 Stars
1
3 Stars
4
2 Stars
6
1 Star
30
17%of customers recommend this product.
(
4 out of
23)
Customer Reviews for Western Digital - WD 1TB Elements Portable Storage USB 3.0 Model WDBUZG0010BBK-WESN - Black
Customer Rating
1
Fatal Device Hardware Error
on September 21, 2024
Posted by: Ethan807
Had 2 of these fail so far 1st one got the fatal hardware error right out of the box, the replacement let me load 600gb worth of games onto it before having the same error
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, September 24, 2024
Hello Ethan807,
We are sorry to hear about your user experience with WD Elements USB 3.0 Portable Drive. We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
You can also open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time.
We are sorry to hear about your user experience with WD Elements USB 3.0 Portable Drive. We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
You can also open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time.
Written by a customer while visiting Western Digital
Customer Rating
1
not showing in LAPTOP
on October 2, 2024
Posted by: DEEPAK R
its been just 1 year and hard disk not working. i lost my saved data also dont buy it.wrost product
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, October 3, 2024
Hello Deepak R.,
We are sorry to hear about your user experience with WD Elements USB 3.0 Portable Drive. We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
You can also open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time.
We are sorry to hear about your user experience with WD Elements USB 3.0 Portable Drive. We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
You can also open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time.
Written by a customer while visiting Western Digital
Posted by: Gettingwhat
Verified Purchase:Yes
Bought this to add storage for my tv Tablo...works easy in 2 minutes
Written by a customer while visiting Western Digital
Customer Rating
1
Junk
on December 10, 2024
Posted by: Kathryn
Lost all my data I’d been saving for years. 1000’s of artwork vector files gone. This drive has always been difficult. I have 2 of them and both have failed me. Don’t waste your money.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, March 4, 2025
Hi Kathryn, We apologize for the inconvenience and delayed response. Please accept my sincere apologies for the experience that you had to go through.
We recommend that you try connecting the drive to another computer using a different cable and USB Ports. If the drive creates same issue with another computer then open a ticket with the error screenshots if any at https://support-en.wd.com/app/askweb our technical team will get in touch with you at the earliest.
We recommend that you try connecting the drive to another computer using a different cable and USB Ports. If the drive creates same issue with another computer then open a ticket with the error screenshots if any at https://support-en.wd.com/app/askweb our technical team will get in touch with you at the earliest.
Written by a customer while visiting Western Digital
Customer Rating
1
Terribly unreliable
on December 31, 2024
Posted by: mom42
Started malfunctioning in less than a month. I have been using WD discs for decades. I have owned a passport portable drive and using it all the time since approx. 15 years now. The latest offerings by WD over the last 3-5 years (and I've bought many) are TERRIBLE and avoidable at best in terms of quality and reliability. I am looking to switch all my storage solutions away from WD. Beware!!!
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, March 5, 2025
Hi, We apologize for the inconvenience caused and delayed response. We understand your disappointment with its sudden failure. While our drives are designed for durability but the hardware malfunction can sometimes because of mishandling of other hardware like cable or port and other many reasons.
We appreciate your feedback and will use it to improve our products. If you have any other questions or concern feel free to reach out us directly at https://support-en.wd.com/app/askweb
We appreciate your feedback and will use it to improve our products. If you have any other questions or concern feel free to reach out us directly at https://support-en.wd.com/app/askweb
Written by a customer while visiting Western Digital
Customer Rating
1
stopped working in 4 months
on January 31, 2025
Posted by: frustrated2
it never left my desktop setup. randomly stopped working after 4 months. all data lost. terrible
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, March 5, 2025
Hi, we are extremely sorry for the inconvenience and delayed response. We recommend that you try connecting the drive to another computer using a different cable and USB Ports. If the drive creates same issue with another computer then open a ticket with the error screenshots if any at https://support-en.wd.com/app/askweb our technical team will get in touch with you at the earliest.
Written by a customer while visiting Western Digital
Customer Rating
5
It's really fast. Durable. Powerful
on February 16, 2025
Posted by: Cklap
I bought this hard drive model several years ago and so far it hasn't slowed down one iota
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
5
great performance in a compact size
on April 11, 2025
Posted by: Duke Hazzard
I now have three of these in the 5TB size, all perform perfectly for their intended purpose, offline storage of seldom accessed files. I am able to transfer large chunks of data quickly, even between drives and they take up very little space when not in use, even fits in a pocket in my laptop bag.
I would recommend this to a friend!
Written by a customer while visiting Western Digital