Customer reviews from Western Digital
Western Digital - WD 1TB Elements Portable Storage USB 3.0 Model WDBUZG0010BBK-WESN - Black
Average customer rating
2.5
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
17
4 Stars
1
3 Stars
4
2 Stars
6
1 Star
30
17%of customers recommend this product.
(
4 out of
23)
Customer Reviews for Western Digital - WD 1TB Elements Portable Storage USB 3.0 Model WDBUZG0010BBK-WESN - Black
Customer Rating
1
Lost All my Data
on February 9, 2023
Posted by: BBBBB1
After a few months of light use, it stopped working and I lost all the data.
Response from Western DigitalBy SM OLS, February 10, 2023
Hello,
We're sorry to hear about your user experience with WD Elements Hard Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information
We're sorry to hear about your user experience with WD Elements Hard Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information
Written by a customer while visiting Western Digital
Customer Rating
2
Not connected with Mac OS Monterey
on November 13, 2021
Posted by: gabi_iord
In the new update system on Mac OS Monterey suddenly my wd elements 1 terabyte is not working. Please fix it!!!
Response from Western DigitalBy SM OLS Team, November 15, 2021
Hello,
We're sorry to hear about your user experience with the WD Elements Portable and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Elements Portable and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
2
Some times not recognise
on October 10, 2022
Posted by: Cristiano
I bought this WD Elements 5TB to use for my backups, but unfortunatelly, on my macbook sometimes works fine and sometimes not. It's weird situation. Is there any firmware update to fix this problem. I don't trust this drive to keep important data anymore!
Response from Western DigitalBy SM OLS, October 10, 2022
Hello,
We're sorry to hear your user experience with the WD Elements Portable Hard Drive and appreciate your time for providing this review.
There can a few causes due to which the drive has behaving abnormally. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
We have placed a few helpful link below providing more information for your convenience.
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD Elements Portable Hard Drive and appreciate your time for providing this review.
There can a few causes due to which the drive has behaving abnormally. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
We have placed a few helpful link below providing more information for your convenience.
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
2
caveat emptor
on January 17, 2023
Posted by: IAMp.o.
Slow, but works OK, until it decides on its own, to disconnect from the computer! I use Macs so maybe that's the problem. Won't buy another WD.
Response from Western DigitalBy SM OLS, January 18, 2023
Hello,
We are sorry to hear about your user experience with WD Elements External Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
Slow performance can be caused due to several factors like computer configuration, multiple applications running on the computer while trying to access or backup the data, fragmented disk which may also result in slow computer disk read capability, the total amount of data on a disk and the relative size of each file, encrypted backup or scanning of each file by anti-virus installed in the computer or USB port of the computer with which the drive is connected etc. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer.
We have placed a few helpful links below providing more information for your convenience.
"Theoretical USB Interface Speeds":
https://support-en.wd.com/app/answers/detail/a_id/5043
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD Elements External Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
Slow performance can be caused due to several factors like computer configuration, multiple applications running on the computer while trying to access or backup the data, fragmented disk which may also result in slow computer disk read capability, the total amount of data on a disk and the relative size of each file, encrypted backup or scanning of each file by anti-virus installed in the computer or USB port of the computer with which the drive is connected etc. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer.
We have placed a few helpful links below providing more information for your convenience.
"Theoretical USB Interface Speeds":
https://support-en.wd.com/app/answers/detail/a_id/5043
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Stopped working after 6 months of use
on April 23, 2024
Posted by: Singh431
Bought 5tb external HDD 6 months back but all of sudden gave clicking noise and it stopped working completely .I have lost 3 tb of data in a flash .There is no use of such external drives with low performance and unsafe to keep your valuable data.. Never buy this particular product.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, April 25, 2024
Hello Singh431,
We are sorry for the inconvenience caused to you. This is not the service we ever want for our customers, this usually never happens. We take customer feedback seriously and strive to provide reliable solutions. Your satisfaction is important to us, and we appreciate your continued support.
Please get in touch with our technical support team by opening a ticket at https://support-en.wd.com/app/ask/session/ and share as much information as possible with error screenshots. We will certainly look into the matter to resolve the issues at the earliest.
We are sorry for the inconvenience caused to you. This is not the service we ever want for our customers, this usually never happens. We take customer feedback seriously and strive to provide reliable solutions. Your satisfaction is important to us, and we appreciate your continued support.
Please get in touch with our technical support team by opening a ticket at https://support-en.wd.com/app/ask/session/ and share as much information as possible with error screenshots. We will certainly look into the matter to resolve the issues at the earliest.
Written by a customer while visiting Western Digital
Customer Rating
1
Two failed drives.
on October 12, 2024
Posted by: Change
Please beware. I got the 2TB version because it was cheap. The first one failed within first two weeks, and the replacement drive I received overheats after 15 minutes.
I am now awaiting my third drive, of which I have very little hope for.
I am now awaiting my third drive, of which I have very little hope for.
Response from Western DigitalBy SM OLS, October 14, 2024
Hi,
We are sorry for the inconvenience caused to you. This is not the service we ever want for our customers, this usually never happens. We take customer feedback seriously and strive to provide reliable solutions. Your satisfaction is important to us, and we appreciate your continued support.
If you face any issues or require technical assistance, kindly please open a ticket at (https://support-en.wd.com/app/askweb) our support team will get in touch with you at the earliest.
We are sorry for the inconvenience caused to you. This is not the service we ever want for our customers, this usually never happens. We take customer feedback seriously and strive to provide reliable solutions. Your satisfaction is important to us, and we appreciate your continued support.
If you face any issues or require technical assistance, kindly please open a ticket at (https://support-en.wd.com/app/askweb) our support team will get in touch with you at the earliest.
Written by a customer while visiting Western Digital
Customer Rating
1
WD 1TB Elements™ USB 3.0 Portable - WDBUZG0010BBK-
on December 5, 2024
Posted by: Kris10
I had this for about a year and it failed on me. I have business customer and personal data on that I hopefully should be able to retrieve but very inconvenient. I have to purchase another device and an another hard drive . I prefer external hard drives but i might have to go to cloud . I also had a WD My Book. That one lasted me 8 years and now that one failed also. Anyone look into buying WD Element I would be very cautious. maybe a higher end one would work.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, March 3, 2025
Hello Kris10, We apologize for the inconvenience and delayed response. We recommend that you please contact our technical support team directly to elaborate on your query with Possible error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb), the customer support team get back to you in a earliest possible time. We will be happy to assist you.
Written by a customer while visiting Western Digital
Customer Rating
1
Hard drive is dead.
on March 19, 2025
Posted by: Lami
The hard drive became totally dead. I tried different cables and different computers, but it did not work. No proper support is available online. I was relying on that device as solid-state trouble-free, and I lost all the data that I have been collecting for years.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS Team, August 11, 2025
Hi, We are sorry to hear about your experience. This isn't what we want for our customers. We take your feedback very seriously and please know that we are committed to ensuring this does not happen again. Your experience matters to us. Please do not hesitate to contact our customer service team at (https://support-en.wd.com/app/askweb) the customer support team will contact you as soon as possible.
Written by a customer while visiting Western Digital