Customer reviews from Western Digital
Western Digital - WD 1TB Elements Portable Storage USB 3.0 Model WDBUZG0010BBK-WESN - Black
Average customer rating
2.5
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
17
4 Stars
1
3 Stars
4
2 Stars
6
1 Star
30
17%of customers recommend this product.
(
4 out of
23)
Customer Reviews for Western Digital - WD 1TB Elements Portable Storage USB 3.0 Model WDBUZG0010BBK-WESN - Black
Customer Rating
2
stopped from working without any apparent reason
on January 22, 2024
Posted by: Minime
stopped from working without any apparent reason !!
Response from Western DigitalBy SM OLS, January 24, 2024
Hello Minime,
We are sorry to hear about your user experience with WD Elements Portable Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD Elements Portable Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
3
WD Drive Utilities does not work
on January 22, 2024
Posted by: hr99
The WD Drive Utilities program always gives this error message for this drive (I have the 4tb): Attach a supported WD drive. I have other WD drives (Passport) and they work properly with WD Drive Utilities. Why can't I use WD Drive Utilities with the this Elements 4tb drive?
Response from Western DigitalBy SM OLS, January 24, 2024
Hello HR99,
We're sorry to hear about your experience with WD Elements External Hard Drive and appreciate your time for providing the review.
Please be informed that WD Drive Utilities is not supported in WD Elements hard drives. If you suspect the drive may not be performing properly. please reach out to our Technical Support team, and we would be glad to assist you with troubleshooting the device. We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your experience with WD Elements External Hard Drive and appreciate your time for providing the review.
Please be informed that WD Drive Utilities is not supported in WD Elements hard drives. If you suspect the drive may not be performing properly. please reach out to our Technical Support team, and we would be glad to assist you with troubleshooting the device. We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Not reliable
on January 27, 2024
Posted by: Jetstream
This disk is totally unreliable 2 months after warranty with a very scrupulous and gentle use suddenly clicking of the death and no more recognized. Purchased to replace a 10 years old 2TB USB driver of another brand because I needed more storage space and the old is overused and way past its MTTF and I feared that it could have failed in any moment: the old is still perfectly working, this is dead and no way to try to recover anything without professional equipment.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, January 30, 2024
Hello Jetstream,
We are sorry to hear about your user experience with WD Elements Portable Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD Elements Portable Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Bad product
on February 6, 2024
Posted by: Sinegugu
Product stopped working while have my data inside and apparently it can’t be fixed.
Response from Western DigitalBy SM OLS, February 7, 2024
Hello,
We are sorry to hear about your user experience with WD Elements Portable Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD Elements Portable Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Do not buy this product
on March 19, 2024
Posted by: Sven424
Owned less than a year. Took care of it; was gentle, kept it in a hard case. Then it stopped working one day for no apparent reason. Same as all the other complaints; drive is making clicking noises but not recognised by any computer. Local IT repair guy says this is a very common issue with WD, and he wouldn't even touch it as it's un fixable issue. Lost a lot of personal photos and data as I cannnot afford monstrous data recovery costs. Worst product experience I've ever had. Don't buy.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, March 22, 2024
Hello Sven424,
We're sorry to hear about your experience with WD Elements Portable Drive and appreciate your time for providing the review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your experience with WD Elements Portable Drive and appreciate your time for providing the review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
5
very good and fast
on April 17, 2024
Posted by: philippe663
very good is my 5 WD , Have 1 TB - 2x2TB - 2 x 3TB
Written by a customer while visiting Western Digital
Customer Rating
5
Amazing
on August 31, 2024
Posted by: SAUDA
Small size and Big Storage , Worth for pricing... Loved it 😊
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
1
Will crap out on you, even after reformatting
on September 3, 2024
Posted by: J****
This product is garbage. Crapped out on me multiple times + multiple reformats over the last 2 years. DO NOT BUY.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, September 4, 2024
Hello,
We are sorry to hear about your user experience with WD Elements USB 3.0 Portable Drive. We apologize if you are experiencing any problems with your drive. We recommend that you contact our technical support team directly as we will be happy to assist you in troubleshooting any drive-related issues.
We request you to open a support ticket at https://support-en.wd.com/app/ask/session/ with a brief query and possible error screenshot, the customer support team will contact you as soon as possible.
We are sorry to hear about your user experience with WD Elements USB 3.0 Portable Drive. We apologize if you are experiencing any problems with your drive. We recommend that you contact our technical support team directly as we will be happy to assist you in troubleshooting any drive-related issues.
We request you to open a support ticket at https://support-en.wd.com/app/ask/session/ with a brief query and possible error screenshot, the customer support team will contact you as soon as possible.
Written by a customer while visiting Western Digital