Customer reviews from Western Digital
Western Digital - WD 1TB Elements Portable Storage USB 3.0 Model WDBUZG0010BBK-WESN - Black
Average customer rating
2.5
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
17
4 Stars
1
3 Stars
4
2 Stars
6
1 Star
30
17%of customers recommend this product.
(
4 out of
23)
Customer Reviews for Western Digital - WD 1TB Elements Portable Storage USB 3.0 Model WDBUZG0010BBK-WESN - Black
Customer Rating
4
Fast and portable storage device
on July 26, 2023
Posted by: Sanjeeb Guragain
It's a all subjects are stored in that device.Portable and whenever access
Written by a customer while visiting Western Digital
Customer Rating
3
Reliable, Slow, Overheats, Cheap Plastic Case
on August 6, 2023
Posted by: GL43
On a sustained drive copy, the average transfer speed is 6 MB / s. This is by far the slowest external hard drive that I own. On a hot summer day, the room temperature is anout 85 F and the drive case is at or above 35 C, its specified maximum. I used ice to cool it, which improved the speed, but not by much. On the good side, the drive has been through multiple full drive backups and works reliably. It is small and lightweight, good for travel. Its price is low, so I it gets lost or stolen, I will not lose much money.
Response from Western DigitalBy SM OLS, August 8, 2023
Hello,
We are sorry to hear about your user experience with WD Elements Portable Drives and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD Elements Portable Drives and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Buy only if you don't care about your files
on September 2, 2023
Posted by: Vernon
I bought the 5TB Elements a year and a half ago, and this week it started giving me problems before becoming completely useless after 3 days. At first, some of the files on it weren't able to open, and it said the files were corrupt. So I disconnected, reconnected, and ran a Dskchk, and it seemed to successfully "repair" the corrupt files. After that, I could access some of the files again, but File Explorer took forever just to open folders and list the files, let alone open them. A few files later, and any attempt to access the files would freeze File Explorer. Disconnected, reconnected, and now Windows just asks me to format the drive, so pretty much all my files are lost. I can't recommend anyone to buy this product, unless you like having your files disappear forever.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, September 8, 2023
Hello,
We are sorry to hear about your user experience with WD Elements Portable Drive and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD Elements Portable Drive and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Too short USB connection cable
on September 21, 2023
Posted by: pri-soner
USB connection cable is too short (45 cm). Slow transfer rates (approximately 70 mb/s)
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, September 27, 2023
Hello,
We are sorry to hear about your user experience with WD Elements Portable Drive and appreciate your time providing this review and bringing this matter to our attention.
Poor or slow performance is usually caused by system configuration issues such as if the host does not have enough Cache or optimized Cache. In some cases, this could be related to running background programs, multiple connections to the pc, or outdated drivers which can impact benchmark results.
Please refer to the mentioned link for more detailed information:
"Common Causes of Slow External Drive Performance and Data Transfer Rates"
https://support-en.wd.com/app/answers/detailweb/a_id/17047/kw/transfer%20rate
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD Elements Portable Drive and appreciate your time providing this review and bringing this matter to our attention.
Poor or slow performance is usually caused by system configuration issues such as if the host does not have enough Cache or optimized Cache. In some cases, this could be related to running background programs, multiple connections to the pc, or outdated drivers which can impact benchmark results.
Please refer to the mentioned link for more detailed information:
"Common Causes of Slow External Drive Performance and Data Transfer Rates"
https://support-en.wd.com/app/answers/detailweb/a_id/17047/kw/transfer%20rate
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
5
Reliable,durable no1 brand for me
on October 24, 2023
Posted by: Ace rsth
So far so good 7 years still running great. WD forever
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
1
Constant Headache and Error Messages
on November 22, 2023
Posted by: BrittanyLee
Constant problems. Sometimes wants to work, sometimes doesn't. Kept getting different error messages for tons of different things and spent hours Googling what to do to no avail. Lost all my images and data because of it. I've never had an issue with a portable hard drive before. Will never buy the Elements line again.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, November 24, 2023
Hello,
We are sorry to hear about your user experience with WD Elements
Portable Drives and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options or possible warranty that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD Elements
Portable Drives and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options or possible warranty that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Don’t get this piece of trash
on December 20, 2023
Posted by: Joems
Piece of trash just broke randomly and started making a weird noise
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, December 27, 2023
Hello,
We are sorry to hear about your user experience with WD Elements USB 3.0 Portable and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options or possible warranty that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD Elements USB 3.0 Portable and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options or possible warranty that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Worse product- do not buy
on January 11, 2024
Posted by: vineet
After one year yesterday it stopped working, I lost data more than 1TB including my years of collection of pics and important project details. I regret buying this drive. On the other hand, I have Seagate older than this working fine.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, January 17, 2024
Hello Vineet,
We're sorry to hear about your user experience with the WD Elements Portable Drives and appreciate your time for providing this review.
If you suspect the drive may not be performing properly. please reach out to our Technical Support team, and we would be glad to assist you with troubleshooting the device.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Elements Portable Drives and appreciate your time for providing this review.
If you suspect the drive may not be performing properly. please reach out to our Technical Support team, and we would be glad to assist you with troubleshooting the device.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital