Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk X6S Smart WiFi Router (R7960P) AC3600 Tri-band Wireless Speed (up to 3600 Mbps)
Average customer rating
4.8
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
123
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
7
22%of customers recommend this product.
(
2 out of
9)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk X6S Smart WiFi Router (R7960P) AC3600 Tri-band Wireless Speed (up to 3600 Mbps)
Customer Rating
5
Nighthawk X6S R7960P
on May 29, 2019
Posted by: Leslie66301
Seems to work as advertised. Very easy to install and setup. Fast and for the week that it has been in use it has been reliable. I have used Netgear products in the past and have been pleased with the performance. I will buy from this company again! Thank you Netgear!
Written by a customer while visiting netgear.com
Customer Rating
5
Great performance
on May 29, 2019
Posted by: BillJ40334
I upgraded from an Apple AirPort Extreme with 2 Airport Expresses as extenders. They were extremely slow in download & upload speeds. Tremendous amount of buffering. The Nighthawk X6S AC3600 was very easy to set up and install. The difference in download speed and video playback was very noticeable. No more buffering, no more timing out. Very pleased with the Nighthawk so far.
Written by a customer while visiting netgear.com
Customer Rating
1
connectivity issues
on April 2, 2020
Posted by: LgndaryKirby
Gender:Male
Length of ownership:6 months
I've done all trouble shooting steps through net gear and Microsoft. Nothing has fixed my router from resetting and dropping all internet thought out my house. When ever I try to connect to a voice party chat, or if i'm in a party chat and someone else joins me it hard resets. Now that I'm trying to join a game the router resets itself.. I've installed brand new cables had my ISP come to my house and check on everything and on their end it's fine.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, April 2, 2020
Hello LgndaryKirby,
if you have completed all the troubleshooting and your product is still giving you connectivity issues you may have a product issue. Your new product comes with one-year warranty and 90 days of complimentary tech support. Please reach out to us at Netgearteam@netgear.com
Thank you.
if you have completed all the troubleshooting and your product is still giving you connectivity issues you may have a product issue. Your new product comes with one-year warranty and 90 days of complimentary tech support. Please reach out to us at Netgearteam@netgear.com
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
4
My own “information super-highway”
on April 17, 2020
Posted by: Paul G
Gender:Male
Length of ownership:1 month
It’s not that my previous modem/router combo with range extender was broken. Or maybe it was? I was getting about 35 Mbps of the 50 Mbps I was paying for. And with the extender I was able to get a few bits of that to the bedroom. Yes, I had to switch back and forth between the router and Extender every time I left the bedroom but that’s normal, right?
I guess it had been a while since I’d looked at routers. But when the pandemic-fueled surge in network activity hit my home with two teleworkers and two young adult distance learners, I was pre-authorized to spend what was necessary to keep us all connected to work and school.
The first thing I had to do was get a dedicated cable modem. This promptly opened up the bottle neck that had formed at my previous modem/router combo. Then I looked at Tri-band routers (one 2.4 GHz band for long distance and two 5 GHz bands for fast data over shorter distance). These are the wireless “information super highways” for the variety of devices we’re driving while sheltering in place.
The Nighthawk X6S AC3600 Smart WiFi Router (R7960P) has the glossy black spiked appearance that the females in my home would prefer to cover up with more decorative items on the shelf. It’s not soothing to look at the way the Orbi is. It’s got more of a sci-fi arachnid-inspired look that feels threatening - like it wants to climb down off the book shelf and kill your cat.
The signal from the six antennas penetrates the walls better than the previous router did. Without a mesh extender the 5 GHz bands are still somewhat weaker at the nooks and crannies of our living space. The question becomes, “When I’m in the bedroom should I tell my device to connect to the weaker 5GHz band or the strong 2.4 GHz band?”
And then, when I leave the bedroom, “Oh, I should make sure I’m connected to the faster 5 GHz band now!”
Turning on the Smart Connect feature gives that job over to the scary spider thingy on the shelf. The router seamlessly moves your device to the most efficient band at the moment. Walking back and forth in our living space doesn’t require us to keep tabs on the signal strength and adjust our devices accordingly anymore. This is the biggest advantage the four of us agree on about this router.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent Router
on May 29, 2019
Posted by: John9275
Easy setup, a strong signal and a button to shut off the indicator lights.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent device
on May 29, 2019
Posted by: Neal98816
Extremely easy to set up and preforms better then expected. Would highly recommend this device
Written by a customer while visiting netgear.com
Customer Rating
5
Best router ever
on May 29, 2019
Posted by: TESA32727
We have loved this router. My son uses it for gaming and hasn't had any lag time. It's been great for streaming as well. Definitely recommend
Written by a customer while visiting netgear.com
Customer Rating
5
Far reaching
on May 29, 2019
Posted by: Joseph43320
I always had spotty WiFi service in the farthest point of my house, once I purchased the Nighthawk X6S AC3600 it was life changing. I don't know why I waited so long to purchase one.
Written by a customer while visiting netgear.com