Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk X6S Smart WiFi Router (R7960P) AC3600 Tri-band Wireless Speed (up to 3600 Mbps)
Average customer rating
4.8
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
123
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
7
22%of customers recommend this product.
(
2 out of
9)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk X6S Smart WiFi Router (R7960P) AC3600 Tri-band Wireless Speed (up to 3600 Mbps)
Customer Rating
1
Can no longer do firmware updates
on August 5, 2021
Posted by: PSBILL
Gender:Male
Length of ownership:1 year or longer
Netgear seems to have given up on supporting this router. Firmware updates are no longer possible no matter what process you use... Download file, over network, etc.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, August 6, 2021
Hi PSBILL,
Thank you for your review and feedback. We have a recent firmware update for your R7960P available with a hotfix as recently as 7-28-21: https://kb.netgear.com/000063851/R7960P-Firmware-Version-1-4-1-82-Hot-Fix.
If you need assistance, please contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review and feedback. We have a recent firmware update for your R7960P available with a hotfix as recently as 7-28-21: https://kb.netgear.com/000063851/R7960P-Firmware-Version-1-4-1-82-Hot-Fix.
If you need assistance, please contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Was good until it would no longer update
on May 14, 2021
Posted by: Anonymous
Gender:Male
Length of ownership:1 year or longer
This router was pretty good until it would no loner update. been quite some time and no fis from Netgear.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, May 17, 2021
Hi biffRandal,
We appreciate your feedback on updating your R7960P. This resource should help you https://kb.netgear.com/23442/How-do-I-update-the-firmware-on-my-NETGEAR-router-with-a-web-browser
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
We appreciate your feedback on updating your R7960P. This resource should help you https://kb.netgear.com/23442/How-do-I-update-the-firmware-on-my-NETGEAR-router-with-a-web-browser
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Never buying a Netgear Product Again
on April 24, 2021
Posted by: brenflen
Every few months I receive an email about an "Important Security Firmware Update from NETGEAR" - well I can't update to the next firmware, and I can't downgrade to previous versions either.
They send me emails about it being a security risk, but I have troubleshooter upgrading via every method possible and have wasted 4 hours of my time on a defective product. A few minutes on netgear forums and a few Google searches about the Netgear AC3600 X6s WiFi Router (R7960P) confirms that this device is broken.
After my experience with "support" (which they expect me to pay for after 90 days) I will never buy a Netgear product again.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, April 26, 2021
Hi brenflen,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Update fails
on February 24, 2021
Posted by: Sad user
Stuck on an older firmware and update keeps failing.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, February 25, 2021
Hi Sad user,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Firmware updates
on August 29, 2020
Posted by: monk25
Gender:Male
Length of ownership:1 year or longer
Firmware updates are not working even once on R7960P, How are you guys still in business for taking peoples online security so lightly ?
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, August 31, 2020
Hi monk25,
We are sorry to hear that you have had issues updating the firmware on your router. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We are sorry to hear that you have had issues updating the firmware on your router. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Horrible wifi range
on August 25, 2020
Posted by: bvnk
Gender:Male
Length of ownership:6 months
I have a 2 story house with 400mbps plan from Spectrum. On 1st floor sitting next to router I get 250mbps. However on 2nd floor I get just 35-40mbps.
This router doesn't have the good wifi range as advertised.
I would not recommend this for a 2 story house.
This router doesn't have the good wifi range as advertised.
I would not recommend this for a 2 story house.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, August 27, 2020
HI Bvnk.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you " How do I troubleshoot my wireless network?" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you " How do I troubleshoot my wireless network?" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Great Product!
on May 14, 2020
Posted by: mambo99
Gender:Male
Length of ownership:3 months
Very fast internet speeds and extremely easy to setup. I also appreciate the capabilities of the Nighthawk mobile app to easily manage settings, connected devices, and guest WiFi access.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
4
My own “information super-highway”
on April 17, 2020
Posted by: Paul G
Gender:Male
Length of ownership:1 month
It’s not that my previous modem/router combo with range extender was broken. Or maybe it was? I was getting about 35 Mbps of the 50 Mbps I was paying for. And with the extender I was able to get a few bits of that to the bedroom. Yes, I had to switch back and forth between the router and Extender every time I left the bedroom but that’s normal, right?
I guess it had been a while since I’d looked at routers. But when the pandemic-fueled surge in network activity hit my home with two teleworkers and two young adult distance learners, I was pre-authorized to spend what was necessary to keep us all connected to work and school.
The first thing I had to do was get a dedicated cable modem. This promptly opened up the bottle neck that had formed at my previous modem/router combo. Then I looked at Tri-band routers (one 2.4 GHz band for long distance and two 5 GHz bands for fast data over shorter distance). These are the wireless “information super highways” for the variety of devices we’re driving while sheltering in place.
The Nighthawk X6S AC3600 Smart WiFi Router (R7960P) has the glossy black spiked appearance that the females in my home would prefer to cover up with more decorative items on the shelf. It’s not soothing to look at the way the Orbi is. It’s got more of a sci-fi arachnid-inspired look that feels threatening - like it wants to climb down off the book shelf and kill your cat.
The signal from the six antennas penetrates the walls better than the previous router did. Without a mesh extender the 5 GHz bands are still somewhat weaker at the nooks and crannies of our living space. The question becomes, “When I’m in the bedroom should I tell my device to connect to the weaker 5GHz band or the strong 2.4 GHz band?”
And then, when I leave the bedroom, “Oh, I should make sure I’m connected to the faster 5 GHz band now!”
Turning on the Smart Connect feature gives that job over to the scary spider thingy on the shelf. The router seamlessly moves your device to the most efficient band at the moment. Walking back and forth in our living space doesn’t require us to keep tabs on the signal strength and adjust our devices accordingly anymore. This is the biggest advantage the four of us agree on about this router.
I would recommend this to a friend!
Written by a customer while visiting netgear.com