Customer reviews from blackstoneproducts.com
Blackstone - Original 22-in. Countertop Outdoor Griddle with Hood and Omnivore Plate - Black
Average customer rating
4.7
(1,180 Reviews)
Rating breakdown 1,180 reviews
5 Stars
923
4 Stars
187
3 Stars
46
2 Stars
6
1 Star
18
79%of customers recommend this product.
(
15 out of
19)
Customer Reviews for Blackstone - Original 22-in. Countertop Outdoor Griddle with Hood and Omnivore Plate - Black
Customer Rating
5
The best
on January 4, 2025
Posted by: Terry B
I love it ,it's the only way to cook and easy cleaning
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Newbie’s
on January 2, 2025
Posted by: John P
Christmas present from my wife! Can’t wait to try it out!!!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Activate your warranty- not
on January 1, 2025
Posted by: Jay V
After working through screens and sharing information, when you think you’ve activated your warranty, SURPRiSE! No warranty, just trying to sell you a service plan. I bought the griddle because it has a lid, yet instructions say not to cook with lid closed. Instructions for optional lid for similar grill suggest you can close the lid for up to 10 minutes while cooking. The product may work great, but unneeded frustration before starting to season it.
Response from blackstoneproducts.comBy Customer Support, Customer Support, February 13, 2025
Thank you for your review. All of our products come with a warranty, we just also offer extended warranties for purchase. We understand you'd like to cook with the hood, but just to keep the longevity of the hood, we recommend using a basting cover instead. An agent has reached out with this information and if you have any questions, you can reply to their email.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Seasoning process is very time consuming
on December 30, 2024
Posted by: Travis P
Seasoning process is very time consuming and it would have been better if the grill included the seasoning oil.
Response from blackstoneproducts.comBy Customer Support, Customer Support, January 27, 2025
We appreciate your feedback. We are always looking for ways to improve our product and our processes. If you have any other concerns or recommendations, please send them to support@blackstoneproducts.com
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Christmas gift
on December 30, 2024
Posted by: David B
Enjoying the Blackstone I received for Christmas very much. Just a few days but alert used it multiple times with results as advertised. Very happy to have it.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Griddle
on December 30, 2024
Posted by: Jeannette G
We haven’t fired it up yet but look forward to using it.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Christmas Gift
on December 29, 2024
Posted by: Robin H
Bought to add to my outdoor grilling experience. Looking forward to having a griddle top.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Poor Packaging
on December 27, 2024
Posted by: James F
I’m displeased that it is packaged in cheap styrofoam. It took an effort to clean up all those tiny styrofoam bits that cling to everything.
.. and the sharp cardboard edges cut my hand.
.. and the sharp cardboard edges cut my hand.
Response from blackstoneproducts.comBy Customer Support, February 26, 2025
We appreciate your feedback. We are always looking for ways to improve our product and our processes. If you have any other concerns or recommendations, please send them to support@blackstoneproducts.com.
Written by a customer while visiting blackstoneproducts.com