Customer reviews from https://www.asus.com
ASUS - Dual-Band WiFi 7 AiMesh Extendable Performance Router RT-BE88U - Black
Average customer rating
4.3
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
38
4 Stars
6
3 Stars
3
2 Stars
3
1 Star
4
100%of customers recommend this product.
(
8 out of
8)
Customer Reviews for ASUS - Dual-Band WiFi 7 AiMesh Extendable Performance Router RT-BE88U - Black
Customer Rating
1
INFERIOR QUALITY/LITTLE IF NO CUSTOMER SERVICE
on December 2, 2024
Posted by: wlpatch1
Verified Purchase:Yes
INFERIOR QUALITY AND LACK OF CONNECTIVITY FOR NUMEROUS 2.4 GH. DEVICES
Response from https://www.asus.comBy CLM, December 4, 2024
Dear Wlpatch1,
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing connection problems.
To resolve the unstable connection, please verify the router’s settings matches with your ISP’s modem credentials, verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. The router was placed in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. Legacy devices running at 2.4GHz may not work properly with WIFI6 and WIFI7, please check updates for these devices. Also, try connecting this manually to either 2.4GHz. Try resetting the router and reconfigure or set up the devices. Also, we recommend updating the router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-be88u/helpdesk_bios?model2Name=RT-BE88U.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing connection problems.
To resolve the unstable connection, please verify the router’s settings matches with your ISP’s modem credentials, verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. The router was placed in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. Legacy devices running at 2.4GHz may not work properly with WIFI6 and WIFI7, please check updates for these devices. Also, try connecting this manually to either 2.4GHz. Try resetting the router and reconfigure or set up the devices. Also, we recommend updating the router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-be88u/helpdesk_bios?model2Name=RT-BE88U.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: BroWood
Verified Purchase:Yes
So far, the device has worked great. With previous device, had sporadic connectivity and appeared it was on the way out. Have had no inconsistent connectivity with new ASUS device; working as expected. Have never had an ASUS router before, so time will tell but so far so good. Thanks!
Written by a customer while visiting https://www.asus.com
Posted by: Jon.x
Frequency of use:Daily
Verified Purchase:Yes
Just started using this router but right now I really like it. I recently got fiber internet and this router made it work so much better. Setting it up the network and adding devices to it was a breeze. I was blown away by all of the settings available and everything that it will do. Great range all throughout my house don't even need any range extenders for it. Very happy with the purchase
Written by a customer while visiting https://www.asus.com
Posted by: charlwoo9
Frequency of use:Daily
Verified Purchase:Yes
I was using the router that was supplied by the provider but there were certain areas in my home where the wifi connection was really weak and would go in and out frequently. Since i have purchased the RT-BE88U the signal strenght throughtout the house is much better and in the areas where the signal was weak it is much stronger and consistent. Very satisfied and confident with the unit.
Written by a customer while visiting https://www.asus.com
Posted by: Huskeylover2010
Frequency of use:Daily
Verified Purchase:Yes
Setup to imesh was easy. Works well and plays nice with my other ASUS devices.
Written by a customer while visiting https://www.asus.com
Posted by: Kyle Hooker
Verified Purchase:Yes
Needed a router that could take full advantage of our 2gb up and down and this one does the trick. Was able to put the old one in a mesh set up.
Written by a customer while visiting https://www.asus.com