Dear Lon Harter,

Thank you for sharing your experience with your new ASUS RT-BE88U router, and we sincerely apologize for the disappointment this product has caused. We regret the inconvenience and frustration you’ve experienced, especially as a long-time ASUS supporter.

This is not the quality of product performance we aim to provide, and we want to ensure your concerns are properly addressed. We recommend contacting our dedicated support team at https://www.asus.com/us/support/callus/ so that we can further investigate the issue and work toward a resolution.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412005267-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Dear BCRocker, 
 
Thank you for your comment.


We do understand your disappointment with the product and the inconvenience this may have caused if you are unable to establish an internet connection. To resolve the connection problem, please verify if the router's security credentials matches with your ISP's modem credentials. Check if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI6-7, please check updates for these devices. Additionally, try connecting this manually to either 2.4GHz or 5GHz and update the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-be88u/helpdesk_bios?model2Name=RT-BE88U . For helpful tips on how to setup the router properly, please visit our product support page at: https://www.asus.com/support/faq/1016107/ . Furthermore, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Also, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration.


Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. 
   
Thank you for choosing an ASUS product. 
  


Regards, 


Rodel 
ASUS Customer Loyalty