Customer reviews from resideo.com
Honeywell Home - TH9320WF5003 Wi-Fi 9000 Color Touchscreen Thermostat
Average customer rating
4.4
(3,368 Reviews)
Rating breakdown 3,368 reviews
5 Stars
2,331
4 Stars
464
3 Stars
251
2 Stars
139
1 Star
183
84%of customers recommend this product.
(
1,384 out of
1,646)
Customer Reviews for Honeywell Home - TH9320WF5003 Wi-Fi 9000 Color Touchscreen Thermostat
Posted by: John pet
Frequency of use:Daily
Verified Purchase:Yes
The thermostat is very good and easy to set up and use. Unfortunately, like many others if you program it to cool or heat at a particular time it interprets that as meaning you want that temp by that time so it may start hours before to reach that temp by that time. I just want it to start toward that temp by that time.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
3
Nice unit but problems with temp below 35 degrees
on March 14, 2023
Posted by: tclpeterrabbit
from Alabama
Frequency of use:Daily
Gender:Male
. I purchased a TH9320WF5003 through an HVAC contractor that installed it and a new heat pump in May 2021. Works great for cooling. Issue 1: Not critical but if the unit is running and I disconnect the thermostat from wifi the thermostat will shut the heat pump off. The thermostat remains operational. The installer has checked the voltage and it is correct. More critical issue: The heat pump has a two-stage compressor plus aux heat. When the temp gets below around 35 degrees F, the thermostat properly activates the second stage and sometimes the aux heat. However, when the indoor temp gets near or at the setpoint, the thermostat shuts off any aux heat and/or second stage. This causes the indoor temp not to reach a point where the unit shuts off. As a result, it eventually goes into defrost mode, and cycles between single and two stage operation for 30-60 additional minutes until it somehow reaches a point where the thermostat is satisfied. Tech support this is normal for this thermostat and I should get a different thermostat if I'm not happy. This isn't normal to anyone I've spoken to.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, March 16, 2023
Hi tclpeterrabbit, thank you for bringing this to our attention. We recommend you reaching out to the installer of your thermostat so they can troubleshoot and verify if this is something that should be taken care of. Your thermostat has 5 years of warranty through the installer, if they need help with troubleshooting they can contact our pro support line for assistance. Our team is ready to help, visit the Support Center link at the top of the page for ways to get in touch.
Written by a customer while visiting resideo.com
Posted by: Cindy2
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
I absolutely love the convenience and comfort on checking on my home this devise offers.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Gilly
from FL
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
Great product. Easy to use both on the unit itself and via internet connection.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Chocolatehly
from Miami
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
The thermostat is awesome very easy to set up and program luv the way u can change the color on the screem. Works very well. Really luv it
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: John Constantine
from Toms River NJ
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
It's easy to use and the remote WiFi control is very helpful.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Anonymous
from Texas
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Great addition to our Amana system easy to operate and to follow directions , make new system more enjoyable and comfortable.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: TamD
Verified Purchase:Yes
I like the ability to lay in bed or be out of the home and set the temperature! The thermostat has so many back ground colors you can choose from, which is really neat. It gives the inside temperature & humidity as well as outside. Can't go wrong with this one. The thermostat app must be connected to wifi. After that, you can be anywhere you have cell service and adjust it from home. Sometimes if I'm really lazy & comfortable in bed, I'll use the app to adjust it to my liking.
Written by a customer while visiting resideo.com