Customer reviews from resideo.com
Honeywell Home - TH9320WF5003 Wi-Fi 9000 Color Touchscreen Thermostat
Average customer rating
4.4
(3,367 Reviews)
Rating breakdown 3,367 reviews
5 Stars
2,330
4 Stars
464
3 Stars
251
2 Stars
139
1 Star
183
84%of customers recommend this product.
(
1,383 out of
1,645)
Customer Reviews for Honeywell Home - TH9320WF5003 Wi-Fi 9000 Color Touchscreen Thermostat
Customer Rating
2
terrible
on November 1, 2023
Posted by: going crazy
from Canada
this unit is set at 21degrees and we have no way to re-set it to another temperature unless we use permanent hold. When we take it off permanent hold, it runs and stops, runs and stops all day/ night long. How does one re-set the temperature on this thing to make this more efficient and comfortable?
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, November 1, 2023
Hi, if you have the thermostats schedule enabled you can either set a temporary hold where it will hold the changed setting until the next scheduled period or set a permanent hold that will hold the setting indefinitely. You can also disable the schedule where the unit will only run to what you have it set at, please see below on how to disable the schedule.
1. Touch Menu. The thermostat displays a list of options.
2. Select Preferences then select Advanced Preferences.
3. Scheduling options will appear, select non programable.
4. Select Done to save.
1. Touch Menu. The thermostat displays a list of options.
2. Select Preferences then select Advanced Preferences.
3. Scheduling options will appear, select non programable.
4. Select Done to save.
Written by a customer while visiting resideo.com
Posted by: Anonymous
from 33014
Verified Purchase:Yes
Unfortunately, I am not enjoying the thermostat. Once it’s programmed and you changed it manually, it learns it and doesn’t stay to its original programming.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, June 14, 2024
Hi, we're sorry to hear you're having trouble with your unit. When the schedule is in place and you make a setpoint adjustment the unit should go in to a temporary hold until the next scheduled period unless you set a permeant hold. Please feel free to get in touch with us for support by tapping the support center link at the top of this page.
Written by a customer while visiting resideo.com
Posted by: Vin marco
Verified Purchase:Yes
Unit does not have an automatic changeover feature from heat to cool or cool to heat. Makes you a slave to the unit.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, June 14, 2024
Hi, this model is equipped with the Auto changeover feature, please see the following direction.
1. Select Settings.
2. Select Preferences.
3. Advanced Preferences
4. Press next to Heating and Cooling system changeover setting
5. Tap Automatic.
6. Select Done to save.
1. Select Settings.
2. Select Preferences.
3. Advanced Preferences
4. Press next to Heating and Cooling system changeover setting
5. Tap Automatic.
6. Select Done to save.
Written by a customer while visiting resideo.com
Posted by: Brnsh
from East Coast
Verified Purchase:Yes
Great thermostat, color matches wall, easy to use from wall or phone, and easy schedule set up from wall or phone.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: 1523
Verified Purchase:Yes
The thermostat works great. The app keeps logging out
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: EdAppSucks
from 08540
Verified Purchase:Yes
However the App is terrible. Does not connect 1/2 the time and can't see what I can see looking at the face.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Mookie
from Fargo, ND
Verified Purchase:Yes
Very undependable Wi-Fi connections. I want it to work when I need it to!
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: Phil L
Verified Purchase:Yes
I have not been able to connect using the app and Resideo support has not resolved the issue. It has been about a month since I first reported the problem.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com