[This review was collected as part of a promotion.] Before I install the toner, my printer was telling me that toner is low but printed. After I installed the new toner ..my printer stop printing and all the tips to get it back to printing failed.....I unpluged the power cord and followed all the steps....Still not printing...I'm waiting for my "teck" person to come and see what the problem it I've never had this to happen befroe...SOOO disappointing and I get to pay my teck. Never had this to happen before when I installed a new toner cartridge....
Performance
1
Response from hp.comBy Mary, HP Care, December 19, 2019
Hi Betty,
I'm sorry to hear that your cartridge is evidently defective. Hopefully, we can remedy the situation.
Our return and exchange process is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
[This review was collected as part of a promotion.] I haven’t installed this cartridge yet but, I have been using this rand for sinceibought my printer and I’m completely satisfied with it.
[This review was collected as part of a promotion.] I’m more than pleased with the quality of these genuine cartridges. I’m also deeply disappointed with FEDEX delivery of the items. They “deliver” to the local post office (although I get almost daily deliveries) who then in turn don’t get in any hurry