[This review was collected as part of a promotion.] Before I install the toner, my printer was telling me that toner is low but printed. After I installed the new toner ..my printer stop printing and all the tips to get it back to printing failed.....I unpluged the power cord and followed all the steps....Still not printing...I'm waiting for my "teck" person to come and see what the problem it I've never had this to happen befroe...SOOO disappointing and I get to pay my teck. Never had this to happen before when I installed a new toner cartridge....
Performance
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Response from hp.comBy Mary, HP Care, December 19, 2019
Hi Betty,
I'm sorry to hear that your cartridge is evidently defective. Hopefully, we can remedy the situation.
Our return and exchange process is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
[This review was collected as part of a promotion.] I have used HP printers for many years and try to always purchase original HP ink or toner as well. Overall it is a better product than the competition. My printers have lasted for years longer than their counterparts because of it! Thanks HP!!
[This review was collected as part of a promotion.] Bought these about month ago & Very Pleased with the HP Cartirdge products....same as that I have been using for over 6 yrs!!!!