This machine makes great rice. It’s also the nicest looking cooker on the market. However it’s impossible to clean. Rice gunk gets caught everywhere including under gaskets and even with attempts at thorough cleans after every use, the rice gunk hides and ends up turning into a bacterial mess. The self clean function doesn’t get it clean either. Overall this is a big disappointment.
No, I would not recommend this to a friend.
Response from zojirushi.comBy Customer Service, July 20, 2022
We really appreciate you taking the time to share your honest thoughts and feedback on our rice cooker. We try our best to make our rice cookers easy to clean while also making sure it will cook the best rice and be able to keep the rice fresh in keep warm. The inner lids of our rice cookers that use pressure have some extra nooks and crannies since they have a valve and filter and need a little extra time to clean compared to our regular rice cookers. The self clean function is designed to help dissipate any leftover scents when cooking rice with other ingredients that way the flavor of your next batch is not affected by any lingering smells.
We will forward your feedback to our Research and Development team so they can refer to it when they develop our next rice cooker.
[This review was collected as part of a promotion.] Makes delicious rice with customized settings. After a cook it asks you to adjust the firmness and stickiness.
[This review was collected as part of a promotion.] High quality machine that cooks with extreme precision and thoughtfulness. Every grain of rice is always perfectly cooked. If money is not a forethought, the NW-JEC10/18 represents the highest form of rice cooking.
I never tried a "four-star delicious" cooker by Zojirushi, so I don't have a direct comparison, but I can tell you that this machine makes _noticeably superior_ rice to my old Neuro Fuzzy (which had a mere "three stars delicious" rating). Looks great, too.
Love rice you will greatly enjoy Zojirushki Newest
on May 24, 2022
Posted by: none
from Berlin Md
Gender:Male
Verified Purchase:Yes
I previously had another Zojirushki rice cooker that one day got up and walked to my daughter's home. So because I liked it so much I immediately went and purchased this one. I can tell you it makes great rice and also steel oats. I especially like the ability to set to timers. I have one set for the morning and the other for the evening meals. It also provides so many additional options for rice. It is easy to clean and maintain. It is expensive and I would be remised if I did not mention that however I do think it is worth the price.