Customer Reviews for Tripp Lite - by Eaton UPS SmartPro LCD 120V 1200VA 700W Line-Interactive UPS AVR 2U Rack/Tower LCD USB DB9 Serial 8 - Black
Customer Rating
5
I would recommend this UPS to everyone
on October 1, 2014
Posted by: Bruce
from Undisclosed
I received this UPS and just a couple of days, Plugged it in overnight and set it up in minutes. It did just what I wanted it to do, keep the PA system working when the power went out.
The unit failed after 1 year of use, Did NOT have any lasting power. Now DEAD. I am in process of contacting Co. from my Mexico Home. Not particularly mad just disapointed in failure, now well see how the waranty works. THX Bill
No, I would not recommend this to a friend.
Response from tripplite.comBy TrippLitePWR, TrippLitePWR, September 11, 2018
We are sorry you are not satisfied with your Tripp Lite purchase. We encourage you to contact our tech support team to resolve the problems you are experiencing. Thank you for taking the time to reach out. Tech Support: 773.869.1234, techsupport@tripplite.com
It just sits in our rack and does what it is supposed to. No false alarms. Power output checked w/ Fluke DVM is good. Shuts down equipment when we lose power. Have done nothing to it in 3 yrs. 24/7 use.
Great product. Nice to be able to check the current voltage & battery status at a glance. The software interface is easy to setup & use. Could use a bit more documentation on software setup and what to do when there are more than one devices connected to one unit.
Most importantly, this UPS gave me four years of flawless uninterrupted power, which in my experience, is pretty good. All past ones have given up sooner than that and/or stopped holding any significant charge. This UPS never kept my computer running all that long, but it always at least gave me time to finish, save, and properly shutdown, which is what matters most. However, when I say it gave me four years, I mean it no longer works; it finally failed its first and last time after almost exactly four years of solid service. And when it did die, it did it mid-session, and not during a power outage, so it does have exactly one failure. I don't expect a UPS to last forever, but simply not supplying power in the first place would have been much better. Avoiding unexpected power loss is the whole point. Otherwise it has great features and my only complaint was the loud beep it makes when the power goes out, regardless of whether the PC it's connected to is on. It totally makes sense to warn the user of power loss when the PC is on, not so much when nothing is on in the first place. And if you have your PC in your bedroom like I do, it makes nighttime power outages pretty annoying. Still, problems aside, I'll likely get another, it remains the best UPS I've bought so far.