My 19 year old son and I both bought these chairs and love them. Arm rests are great but you can flip them back if you don't want to use them or don't have the space for them to always be out. Great back support. I bought one for my office and home and haven't been disappointed. I think I have the best chair in the entire office.
I am very happy with my new desk chair. Even better is the fantastic service I received in the store. The two ladies that helped me really were willing to do as much as they could to make sure that I was a satisfied customer -- I am!