Chair arm broke where it attached to the bottom of the seat. No way to fix it. Chair is unusable.
Response from StaplesBy March 14, 2025
Hello I'm so sorry for the issues you're experiencing. To help get this resolved we need to gather additional product details by phone. Please give us a call at (800) 425-0049 we’re here for you Monday through Friday 9 am - 8 pm ET. Please have your product with you when you call us back. We look forward to hearing from you. ^BF
I have worn out one chair after another over the decades. Some cheap some with a high price tag everything in between. It was very comfortable to sample in the store. Owning and using it for more than 20 minutes at a time is one of the worst decisions I made last year - and I voted for Kamala. The arm rests do not retract very far and will cut off circulation to your entire arm if you're trying to sit upright. Putting them down basically denies access to every desk I've tried without feeling like I needed a booster seat. The whole thing will actually roll away on flat surfaces so I HAVE to keep my feet planted - not just flat on the ground I mean supporting my legs so that I don't inadvertently start going on an adventure. It's not even a matter of the wheels being well-greased. Pushing against the ground to back away from my desk or in any other direction is work. But so long as the wheels are lined up in the same direction - which just happens naturally if you move the chair AT ALL - it just wants to move. Far worse than all else it is lopsided. Because it's lopsided my entire body leans to compensate just so I can focus on what I'm doing and it has been absolutely horrible for my generally painless spine. I've tried moving my rump far to either side to try leaning on either arm rest but it doesn't fix the imbalance or absence of lumbar support. For context I'm 210 lbs. and 5'9" so it's not exactly a Dank Demoss kind of problem. I've been using a foldable metal chair for the past week and some change and my spine doesn't hurt anymore. Don't let me tell you how to spend your money but for a minute there I was hunting for a chiropractor thinking my age was the problem (I've never been this old before; wocka wocka). In all seriousness though this chair is work that rewards you with pain. Forget paying $160 for it; Staples couldn't PAY ME $3 000 to keep sitting in this.
Response from StaplesBy February 28, 2025
Hi thanks for replying to our product review request. We appreciate you taking to time to let us know about your experience. ^BF
Since I’m petite I had difficulty finding the right chair for my body size. This chair is perfect. It has the perfect balance of support and comfort for working from home 8+ hours a day.