Customer reviews from Staples
Staples - Mcallum Ergonomic Bonded Leather Swivel Manager Chair, (51474) - Gray
Average customer rating
4.4
(3,003 Reviews)
Rating breakdown 3,003 reviews
5 Stars
2,071
4 Stars
520
3 Stars
165
2 Stars
86
1 Star
161
83%of customers recommend this product.
(
10 out of
12)
Customer Reviews for Staples - Mcallum Ergonomic Bonded Leather Swivel Manager Chair, (51474) - Gray
Customer Rating
2
Least Favorite Chair
on November 6, 2026
Posted by: WFH Leader
This has to be the noisiest chair I've ever owned since working from home in 2020. No matter how many times I tighten the arms, they squeak with the slightest movement. Also, I shouldn't have to tighten the arms this much. The quality of the leather is great, which gives this an extra star. But the ergonomics of the chair are not great because the lower back makes your body slide forward. It's a bit wider than I'd like too, which is fine for a larger person but not for narrow shoulders. Hard pass.
Response from StaplesBy Joe S., CSHD, November 6, 2026
Hello, I truly regret hearing that you're not completely satisfied with your new chair. Please reach out to the Staples support team at (800) 425-0049 for assistance troubleshooting the chair's issues you've encountered. If you have any questions or concerns please contact us at 1-800-333-3330 option 3, or via Chat at Staples.com. We'll be happy to take a look at this for you. ^JS
Written by a customer while visiting Staples
Customer Rating
1
Problems with seat
on October 30, 2026
Posted by: MARK W.
Seat settles to right side. Seat was replaced at no charge and did the same thing. Right arm material is now deteriorating.
Written by a customer while visiting Staples
Posted by: BH
Verified Purchase:Yes
This chair is replacing a previous chair of the same model because the piston was lowering the chair. It lasted the first time for a long period of time so I decided to repurchase the same chair.
Written by a customer while visiting Staples
Customer Rating
2
Not a great chair
on September 27, 2026
Posted by: Gt
You think your getting a high quality leather chair but no. The faux leather stains very easy, the is not very comfortable, and it never properly install so it sits perfectly level. I would not but this chair again.
Response from StaplesBy Staples Customer Service Expert, September 28, 2026
Thank you for taking the time to share your review. We’re sorry to hear about your experience with the product and would appreciate the opportunity to assist you. Please feel free to contact our team at ProductBrandsSupport@Staples.com or call us at (800) 425-0049, Monday through Friday, 9:00 AM – 8:00 PM ET. We look forward to connecting with you and working toward a resolution.
Written by a customer while visiting Staples
Posted by: Island Wife
Verified Purchase:Yes
This chair is extremely comfortable. The height from lowest to highest setting is incredible and accommodating for any desk height. The only drawback would be that the material is not very strong - it brushed against something and did slightly scratch. I will be very careful with this one!
I would recommend this to a friend!
Written by a customer while visiting Staples
Customer Rating
1
Poor back support
on August 8, 2026
Posted by: Barb
Awful, please don’t get it. It has a very weak back support. The material feels cheap. I don’t think it’s worth the price.
Written by a customer while visiting Staples
Posted by: DCH
Verified Purchase:Yes
This is my second Mcallum, the brown I had lasted 5 years before the faux leather began to crack and split and started to fall apart. I love this chair, it fits me perfectly, but I was torn between this chair and a Lazyboy chair, as I liked them both equally well. In the end the value and price of this chair on sale was too hard to pass up, and I have no regrets about my decision. If this chair lasts me another 5 years, then at the sale price it costs me less than 35 bucks a year to own and enjoy this chair.
I would recommend this to a friend!
Written by a customer while visiting Staples
Customer Rating
5
A comfy and big chair
on July 23, 2026
Posted by: Sudhakar Reddy K
Had a few minor issues during assembly, but overall it was a great purchase and the quality looks good.
Written by a customer while visiting Staples