Hi I regret to hear this happened and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday 9AM to 8PM EST. ^MS
hubby was 1 week post op from major spine surgery and therefore unable to assemble this chair (which I knew when I ordered it). That being said I was able to assemble it myself without any difficulty whatsoever!! He sat in recliner and watched in case I needed verbal guidance which I did not as the directions were very clear. This chair is super comfortable and very well made for such a good price!