The chair arrived the day after I ordered it so could not get better there. The chair itself is definitely a good chair and I would recommend it to others. The only issue I have with it is the arms. The base of the arms is too wide so collects dust.
1. Smelled so bad and so strongly of chemicals it physically made me sick while I was putting it together. I got a tremendous headache and became very nauseated. If you buy this chair before putting it together lay out all the pieces in another room a few days in advance to let it air out. After about 3-4 days the smell went away. 2. The chair will not hold it's position so every time I raise the chair up to the height it needs to be if I get up from my desk for a few minutes when I come back and sit down the height changes and it drops down 1-2 inches lower than I had it set. So every single time I get up for a moment I have to reset the height when I return to my desk. That gets old very fast! 3. The knob underneath the chair that controls the tilt of the chair will not budge. It will not move so I have been unable to tighten that up. Will be returning this chair which makes me really sad since it took a long time to assemble.