I loved the color & the high back of this chair. And it looks quite plush & comfy. However it is not comfortable at all!! The one I got was defective it leaned to the right & the seat was broken. Also the back lock is awful even when locked straight up it still leans back quite a bit. The cushion under your bum is almost non existent & its like sitting on cardboard all day. Also I have wide hips & the arms of the chair dug into my legs all day. I used the chair for 2 days & that was good for me. Took it back apart & returned it & bought the "Staples Osgood Bonded Leather HighBack Managers Chair". That chair was a million times more comfortable than this one.
Firm but comfortable. Seems that this chair can be raised a little higher than the chair it is replacing which is helpful. Buying another one for the other office.