This Westcliffe chair seems to be made well. So far in the first week it seems to be holding up well however I had to make one adjustment right from the get-go. It needed the front of the seat. Portion tilted back more in its neutral position even before you sit in it. This is because I sat too far forward like it was going to throw me out of the chair. Also it is too L- shaped. The back needs to be one or two more degrees tilted back from the bottom seat part which it is not so I strain to sit in it for long periods. it’s a comfortable seat when I first sit down but only to a point. It’s not shaped like my body. Unfortunately the model that was was returned to Staples due to being defective. It was an entirely different chair. I may have to return this one as well because my lower back is not digging it.
I love this chair and love staples especially for Office Chairs. If you want to physically see the chair Staples is the best place. I can see more than 25 chairs in display. Other stores keep 1 or 2 chairs in display
I purchased the gray chair. It's beautiful and very comfortable but not suitable for prolonged hours working at the computer. It was extremely difficult to assemble. Some of the holes for the screws did not exactly line up making it difficult to connect the back to the seat. It definitely requires 2 people to assemble. I bought the exact same chair twice before and although it's comfortable and roomy I would probably not purchase again.
Being somewhat handicapped I should have 'tried out' the chair before having my friend bring it home. I would have been helpful if an instruction book had come with it.
I like my chair! It's very comfortable and elegant. I chose grey for the "pop" effect in my home office and I'm happy about that choice. I gave 4 stars only because assembling it took longer than I thought it would and the issue was with screwing the back rest in and making it stay up. My advice to potential buyers don't tighten the screws in altogether until you've been able to get the back rest to stay up like you could comfortably relax your back in/on it. I've used it for almost a week now and hope it's durable.