Biggest issue was that the pole/shock supporting the chair continued to sink into the base to the point that the pole touched the floor. This prevented the rolling chair from rolling after it marked up the floor. I purchased taller rollers and within 2 months the pole is once again touching the floor. The weight limit is listed as 275lbs. and I am barely 200. There is no reason the wheel casing should have failed. I purchased this chair on 3/9/2021 and it barely lasted 3 years. Do yourself a favor and avoid this chair and buy something else.
Response from StaplesBy December 19, 2024
We're sorry to hear about your experience. Staples has improved the Dexley chair base design to address the issue you've reported. We stand behind the quality of all our own brand products. If you have not yet done so please contact the Staples Product Support team for further assistance at 800-425-0049 or ProductBrandsSupport@Staples.com.
The chair was easy to assemble with only one minor "???" when we weren't sure which side of the seat was the front but we figured it out. The adjustable headrest works great for our two different heights. Very comfortable mesh. It'll be great in the summer.
Have been working remotely since pandemic in March 2020 and experienced pain in lower back. I have changed chairs three times. Upon purchasing this chair the stress/pain in my lower back has been reduced tremendously. I hope that at some point it will disappear completely.
Positive points: range of seat height spins arm height adjustment. Negative points: lumbar support tilting back headrest front to rear seat dimensions…. If a user is less than five feet tall with a non-human skeletal structure perhaps this thing would work. I have never over many decades sat in anything as painful as this chair. Being temporarily homebound the obvious “try and buy” was not an option.