This chair made creaking sound right from the start for some reason I chose not to return. I've used this chair for about 2 years now and hydraulic cylinder has gone bad - the chair lowers automatically and occasionally (several times a day) I have to bring it back up to the desired level. The exterior and mesh has kept up well and there's no wear damage on exterior. Overall I would not recommend this chair.
This is the most comfortable office chair I have ever owned!! You get full body support and your body stays cool while working for hours. I believe this will be the last office chair I will ever own and I’ve had at least 4.
Biggest issue was that the pole/shock supporting the chair continued to sink into the base to the point that the pole touched the floor. This prevented the rolling chair from rolling after it marked up the floor. I purchased taller rollers and within 2 months the pole is once again touching the floor. The weight limit is listed as 275lbs. and I am barely 200. There is no reason the wheel casing should have failed. I purchased this chair on 3/9/2021 and it barely lasted 3 years. Do yourself a favor and avoid this chair and buy something else.
Response from StaplesBy December 19, 2024
We're sorry to hear about your experience. Staples has improved the Dexley chair base design to address the issue you've reported. We stand behind the quality of all our own brand products. If you have not yet done so please contact the Staples Product Support team for further assistance at 800-425-0049 or ProductBrandsSupport@Staples.com.