The chair is firm & comfortable in the upright or reclining position. Even at it's tightest adjustable setting. There is not an in between point where equilibrium permits you to pause. Very good value for the money.
Comfortable and supportive -- I appreciate the adjustable lumbar support and headrest and the adjustable arms which surprised me because when they're raised and you lean back in the chair with your feet up on your desk it's uniquely comfortable. (I don't have a boss to tell me to get me feet off the desk). This was a good purchase and I think I'll be happy with it for several years to come.