This chair has excellent lumbar support. The problem is that the arms are so far to the back that they are useless. We can't figure how to adjust them so I assume this is how they are. Regret my purchase!
Hi I'm sorry to hear that you received a damaged product and I understand your frustration. To request a return or exchange please contact us at 1-800-333-3330 option 3 via Chat on Staples.com or access our return center by logging into your online account and selecting My Orders. ^MS
Headrest is wide and firm Seat is also wide and comfortable nice padding at the edge Armrest width can be adjusted during assembly -- I went widest and it's a tad bit too wide for smaller keyboards sometimes Lumbar support is sufficient Can't beat the value in this chair. Better than fancier chairs at 3-5x cost
I'm well under the weight limit listed for the chair. From Day 1 the mesh was saggy enough that I was hitting the frame when I sat down. Just enough to be annoying but not a deal-breaker. After about a year the mesh just started ripping out of the frame. I'm basically sitting on the frame now. If you buy this chair - save your receipt and get the protection plan. That actually worked surprisingly well.