While the first delivery of this order cane in looking like the box fell off the truck and dragged to my home... OK that's the carrier not the seller. The replacement came in a pristine box plenty of padding and protection to avoid any damage or scratches. I put it together in about 40 minutes moving slowly and watching a TV show as I went along. All the parts were there as well as tool to tighten the bolts. Once assembled it took a bit of time for this dense old mind to interpret the pictures (we cannot have text instructions anymore we are not smart enough to either write or read them) I figured out how to change the seat back tilt lock. The chair is in my home office and so far I am quite pleased with it. Best part is the woven well-ventilated seat and back. This should be easy to keep clean even over years of use if it holds up to it. My last chair was more expensive and it failed at about 10 years. I did a significant rebuild of that in my shop and it lasted another 13 years and it's still working tho it had another metal fatigue failure a couple of months ago. This chair has metal only for the mechanical components. The rest is plastic including the casters. I have concerns with its durability over time. At 1/3 the price of my former chair maybe I am expecting too much eh? It probably won't matter to me but I have doubts this chair will hold up for 25 years even with repairs. We'll see.
Good comfortable functional chair overall. Disappointed the in-store sign sent and head tilt walk feature and it does not it only locks in the upright position.
I purchased this chair for my son who said he wanted this chair for his birthday. He went to our local staples and sat in it to make sure it would work for him. He was very pleased that the chair could adjust to individuals back height and neck and arm supports. I got in during a limited time special so it was a great purchase.
The chair was well built and I wanted to like it but the lumbar support just dug into my back no matter where it was positioned. I never had any lower back pain until I started using this chair.