If you've been used to sitting in a really badly supported office chair for a while it may take you a bit to get used to this chair. My back had to get used to sitting in it with some lower back support but after a few days any small lower back aches went away. I really love the adjustable arms and the adjustable reclining tension. It allows me to go from "WORK MODE" to "r e l a x m o d e" just by pulling the lever out. Materials seem sturdy. Armrests are comfortable but not cushy. The mesh seat and back are springy and supportive. Hoping that it doesn't get too loose with time but the chair has a 7 year warranty so im not too worried. It rolls very quietly compared to my old chair. Box came dented and ripped up but the chair parts didnt seem to have any wear. Instructions for assembly are pretty straight forward. It's a little cumbersome to do by yourself but not impossible. It probably took me about 25 minutes. Overall pretty satisfied.
I picked up the chair at my local Staples. I assembled it myself and was not difficult. Generally happy with the chair. I bought it as I am now working from home and wanted a comfortable and supportive chair. I gave it a 4 out of 5 as it appears in good quality and relatively comfortable. It does have lumbar support. I would have given it a 5 if it was a little more comfortable to sit on over long number of hours.
I purchased this chair after reading thew reviews. I need to work longer hours at home due to Covid so needed a comfortable chair that was easy to assemble. This chair certainly delivered. I ordered this from the local store location so that I could get the price match which was inconvenient as it seems to make sense that the prices online should match the lowest store price automatically but other than the inconvenient customer service and the attitude of the manager the chair itself is a good product.