I have been using this chair in my home office for over a year and it was the first choice when I needed to replace the chair at my workplace. Still great quality and mostly easy to assemble.
Hi I regret to hear this happened and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday 9AM to 8PM EST. ^MS
This chair competes with those big name brands (with bigger price tags at a price that doesn't make my wallet cry. It was fairly easy to assemble and I love the adjustable lumbar support head rest and reclining feature. It did take a second to get a hang of the reclining functionality (you have to pull the lever out of the chair!) but that didn't take long. Shipping was faster than it estimated!
There are only 2 recline adjustments - straight up and down with me pressed against my desk and really reclined with me too far from my desk neither of which was comfortable. I prefer a chair where I can set a comfortable recline angle and set it there.
Response from StaplesBy May 8, 2025
Hi I regret to hear this and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday 9AM to 8PM EST. ^MS
I originally bought this chair in 2020 during covid WFH. It's a great price and comfortable. However after 2 1/2 years the mesh started pulling away from the chair. So I bought another one figuring this was just normal wear and tear. After 2 1/2 years the plastic base on the 2nd chair cracked and the piston holding up the chair pushed through to the floor. So I cannot in good faith recommend this chair to anyone who needs it for daily use.
Response from StaplesBy April 25, 2025
Hi Bonnie thanks for replying to our product review request. We appreciate you taking to time to let us know about your experience. ^BF