My husband and son have both had this chair and they keep breaking. The metal post on the base of the seat eventually cracks the plastic in the wheel base. They replaced the first one that broke now the replacement is breaking. Both my husband and son are within the weight range of the chair but it seems like maybe they need to change the range to under 200 pounds. Very comfortable otherwise.
Assembly was easy used my own hex key to speed things along. Adjustability is as expected. Good airflow with the mesh. I swapped out wheels with bearing poly ones for easy of movement and quieter
I've owned the chair for fewer than six months and the seat webbing is already separating from the hem. The chair will probably be unusable in a few weeks based on how it's tearing. The chair has led a relatively easy life the past few months in a house without children or rough use. Will update this rating based on my experience with the warranty process.
Response from StaplesBy September 23, 2022
We are sorry to hear about your experience with the Dexley chair. Although this is not expected to occur this type of issue is covered under the 7-year manufacturer warranty. Please contact Union & Scale Product Support at 800-270-9557 or productsupport@unionandscale.com for further assistance.
I searched for quite a while to find a good chair at a good price. This is it. Adjustable lumbar support is what I needed. The headrest is a nice bonus. Amy at The Telford store even loaded it into my car.