My store experience was fantastic when they didn't have it in stock they offered to ship it and I had it at my home in less than 48 hours. Great all around experience and the chair is incredibly comfortable.
It was fine on day one. Within a few weeks though the plastic bushings in the back tilt mechanism wore out and the chair developed a horrible squeak and a permanent backward lean. It is a design flaw. It will not be apparent when you buy the chair but it will quickly wear out and develop this issue.