I've owned the chair for fewer than six months and the seat webbing is already separating from the hem. The chair will probably be unusable in a few weeks based on how it's tearing. The chair has led a relatively easy life the past few months in a house without children or rough use. Will update this rating based on my experience with the warranty process.
Response from StaplesBy September 23, 2022
We are sorry to hear about your experience with the Dexley chair. Although this is not expected to occur this type of issue is covered under the 7-year manufacturer warranty. Please contact Union & Scale Product Support at 800-270-9557 or productsupport@unionandscale.com for further assistance.
The seat on my chair ripped out in less than two months. Not worth the price tag.
Response from StaplesBy September 23, 2022
We are sorry to hear about your experience with the Dexley chair. Although this is not expected to occur this type of issue is covered under the 7-year manufacturer warranty. Please contact Union & Scale Product Support at 800-270-9557 or productsupport@unionandscale.com for further assistance.
The headrest takes some time to get used to. But when adjusted correctly works great. The chair is very comfortable. better than any chair I tried before. No back pain no stiffness real pleasure to sit on this chair. Highly recommended.