So far this is exactly what I wanted. My wife has the other popular office chair form Staples so could compare and that one was just too small overall. This Union & Scale one is perfect for me. I am 6' 1" and 235# and everything is just where it should be. Packaging was nicely done and assembly was quick and easy with the supplied hardware. I did upgrade the wheels to roller blade style wheels but that was my choice. Would definitely recommend to others.
Purchased this chair a few months ago and love the feel and the design of it. I had been having issues with creaking sounds since shortly after I purchased this. Tried my own tactics to fix it but today I called the support line of Union & Scale and they were extremely helpful. Within minutes they had two new parts ordered and disassembly and reassembly instructions sent to me. According to who I spoke with this chair has a 7 year parts warranty. Don't listen to the negative reviews regarding quality. Apparently they'll backup their product! I wasn't going to bother writing a review but I had to share my experience. Well done Union & Scale!
Seemed great at first but then the mesh started coming out of the seam and I sag down so I'm sitting on the plastic. Started a few months after I brought it so I can't return it now. I'm only 135 pounds and I feel disappointed that it only lasted a few months.
Response from StaplesBy September 23, 2022
We are sorry to hear about your experience with the Dexley chair. Although this is not expected to occur this type of issue is covered under the 7-year manufacturer warranty. Please contact Union & Scale Product Support at 800-270-9557 or productsupport@unionandscale.com for further assistance.