I bought my Dexley chair over a year ago and had an issue where the main shaft below the seat went thru the base and now rests on the floor. I called the 1-800 number on the Union & Scale webiste and had an awesome experience. They answered right away and shipped out a new part immediately. It has been a while since I had a great customer experience like that. I never really considered the brand for an office chair but Union & Scale just crushed it and made a customer.
I can't believe what a difference it has made for me and my back since I got the chair. It is tremendously comfortable. I no longer need a cushion under or behind me. The fit is just perfect. I like the blue color too!! Livens up my desk area. And the wheels move me easily when I want to get up. I couldn't be more pleased with this purchase and the great price too!
I bought this chair because of the mesh and headrest. When I recieved it the back portion of the chair was very loose and tilted to far back I thought it was due to the fact I didn't engage the lock. But when I found out the lock was engaged I returned it. Good concept just a few more dollars into designing and it would have been a great chair.
Our local Staples didn't have the chair available to take with us. The chair was delivered to quickly. It was easy to assemble. We've been using the chair for 2 weeks. It is sturdy and comfortable.
I expected delivery in 3 days it arrived the next day! Chair is comfortable and significantly better than the traditional executive chair I had for 7 years.
Very comfortable. I'm 5/5. With the addition of a footstool I found I could adjust it to the perfect height very easily just by pulling the handle. Great support for my lower back. I did add a memory foam seat cushion it's perfect.