Chair sits well based on my short time of using it. It went together easily (but I am an engineer and love putting things together). The no language instructions were easy to follow. This chair does not seem as robust as the Herman Miller Aeron that I previously used for years and does not have as many adjustments. But I am not willing to spend the big bucks for an Aeron. I believe that this one will serve my purpose very well.
Great customer service at the store; placed on-line order. Delivered a day early. Solid packaging easy to assemble. Ordered this for my husband bc of how much he loved the same one my son already purchased.
This is a nice chair which is replacing an imitation leather chair that didn't last very long. The assembly instructions are quite basic and even though the adjustments are limited (seat height armrests height headrest height and angle) this is a great choice.
We are sorry to hear about your experience with the Dexley chair. Although this is not expected to occur this type of issue is covered under the 7-year manufacturer warranty. Please contact Union & Scale Product Support at 800-270-9557 or productsupport@unionandscale.com for further assistance.