Chair was packaged very well. The look of the chair is top notch professional. It is very comfortable. The arm padding is softer than the Hyken. Though it doesnt have stepped recliner its only straight or lay back 2-steps unlike the hyken which gives you 3 steps to lay back and lock. The build was very easy only requiring 3 types of bolts and each is color coded with thread lockers. Initially the mesh seat gave some resistance but quickly within 2- days it became more pliable. Before I had a $50 foam mesh back chair from another retail store and after 2-3 hours sitting it was giving me back problems and had to lay down. I have sat in this new chair and have not had such problems I even took a nap on it laying back it was so comfortable. In the future I will buy thrid party polyurathane wheels as with these basic wheels will usually get clogged and dirty within 6 months. BUt that is not a boon on the chair. This is a must buy chiar for comfort and long stretches at the computer or desk setting.