My business partner had one and loved it so I bought one. I did not get the protection plan on the first one AND OF COURSE it failed in the first year and would not sit up straight anymore. I never lean back in the chair and it had 6" of play after about 7 months. I chalked it up to being a defective chair so I ordered another one and paid for the extended warranty thing they offer. After 6 months the chair started squeaking very loud and now at the 11th month the chair will no long go down to a lower setting where I usually keep it so that the arm rests will slide under my desk. Also, the 2nd chair's seat portion is 1 1/2" shorter in length so the chair does not come all the way out to the back of my knees like the first one did.
Great chair. Would have been nice to know they are not coming with the power adapter since they are on backorder. I spent 2 hours shredding the box the look and find it.
Usually spend a lot of time comparison shopping before making a purchase. But this time I was in a hurry to get a new desk chair because current one was causing me excessive body aches. Saw this chair had good reviews and was on sale. No regrets. Assembly items were all labeled. Assembled in about 30 mins. Noticed that the pieces were very sturdy while building. It was also very well packaged. Very comfortable. Great purchase.