The tilt is set too far back. Tilt knob is on so tight that it can’t be turned. You need to inform your people to leave the tilt knob so it can be adjusted by the buyer. I now have to pay someone t have the proper tools to loosen the so I can adjust the tilt to my liking.
The mesh from this chair has separated from the frame at just 15 months after purchase. Unhappy.
Response from StaplesBy October 25, 2022
We are sorry to hear about your experience with the Dexley chair. Although this is not expected to occur this type of issue is covered under the 7-year manufacturer warranty. Please contact Union & Scale Product Support at 800-270-9557 or productsupport@unionandscale.com for further assistance.
I love this chair! Not only is it so comfortable but ergonomically it’s genius! The positioning of the arms and headrest help a lot with my carpal tunnel. I wish I would’ve purchased this chair sooner.
The chair is fairly comfortable and was easy to put together. The real issue is that it no longer stays elevated. I’ve had this chair for some time now but now it sporadically drops without warning which is pretty annoying.
You're not going to write home to tell them about your newfound comfortable chair but it gets the job done. The mesh keeps your derriere and back cool the armrests are adjustable width and height and the headrest is reasonably comfortable (Despite looking awkwardly positioned). The tilt back angle is not bad and is spring-loaded (so you don't have that split second of feeling like you're falling over backwards). I got the mesh to avoid the peeling 'bonded leather'/vinyl. (The $20 warranty helps with that but they're /going/ to peel so get the mesh if you hate the peeling)