We have several of these chairs in our office. Decided on blue and love the color. I also like that there is no pad to wear out over time and it is very comfortable. Also easy to assemble.
We are sorry to hear about your experience with the Dexley chair. Although this is not expected to occur this type of issue is covered under the 7-year manufacturer warranty. Please contact Union & Scale Product Support at 800-270-9557 or productsupport@unionandscale.com for further assistance.
The tilt is set too far back. Tilt knob is on so tight that it can’t be turned. You need to inform your people to leave the tilt knob so it can be adjusted by the buyer. I now have to pay someone t have the proper tools to loosen the so I can adjust the tilt to my liking.
You're not going to write home to tell them about your newfound comfortable chair but it gets the job done. The mesh keeps your derriere and back cool the armrests are adjustable width and height and the headrest is reasonably comfortable (Despite looking awkwardly positioned). The tilt back angle is not bad and is spring-loaded (so you don't have that split second of feeling like you're falling over backwards). I got the mesh to avoid the peeling 'bonded leather'/vinyl. (The $20 warranty helps with that but they're /going/ to peel so get the mesh if you hate the peeling)