Broke after 2 mo tilted backwards and the whole mechanism is loose even though it is screwed in tight. 1 year later the thing just drags to the floor wont stay up. You might as well get a bucket and call it a chair.
Response from StaplesBy January 10, 2023
We are sorry to hear about your experience with the Dexley chair. Although this is not expected to occur this type of issue is covered under the 7-year manufacturer warranty. Please contact Union & Scale Product Support at 800-270-9557 or productsupport@unionandscale.com for further assistance.
I bought this chair around a year ago. About 2 months ago I noticed it seemed to "drag" on my floor. I thought it was something with the wheels. Turned out the middle section had broken and was resting on the floor. This is unfixable and I now find myself shopping for another chair. Big disappointment.
Response from StaplesBy January 10, 2023
We are sorry to hear about your experience with the Dexley chair. Although this is not expected to occur this type of issue is covered under the 7-year manufacturer warranty. Please contact Union & Scale Product Support at 800-270-9557 or productsupport@unionandscale.com for further assistance.
I was very impressed with the packaging and ease of assembly. It took some effort to secure the casters into the holes. Otherwise the assembly was manageable. It is very comfortable as I have back and neck issues I want to correct. This chair will help proper posture when I work from home. Also the price was great with the sale which makes this quality chair an excellent value.
This chair was easy to assemble. I did not a hammer to make sure all of the wheels were fully seated. The chair's adjustments are sufficient and I find the chair fairly comfortable.
Have 2 of these that I purchased recently. Comfortable ergonomic and easy to assemble. Some people spend a lot of money on Herman Miller but these are just as good.